Grant McCausland

Hamilton, ON

acs29u@r.postjobfree.com - 289-***-****

WORK EXPERIENCE

Department Manager - Customer Service

Lowes Canada - Hamilton, ON - October 2014 to Present Responsibilities

Lead approximately 70 team members in executing company directives, customer satisfaction principles, best practices and LP protocols.

Exercise keen scheduling techniques to optimize productivity as well as drive key business statistics. Quickly read and react to fast paced, traffic heavy challenges multiple times per day. Accomplishments

Achieved 130% to sales budget during first 6 months of operation Became captain of "The Voice Team"; analyzing employee engagement strategies and progression. Providing a safe place for team members to voice their questions and concerns. Skills Used

Leadership

Commitment

Adaptability

Reliability

Support facilitation

Assistant Manager

Telus - Square One - Mississauga, ON

Responsibilities

Observe and coach team members giving active direction and support Provide consumer solutions, adhering to best-in-class Customer Experience standards Sold leading edge technology in a highly competitive market with great success Scheduled and maintained payroll compliance

Delegated tasks to attain operational efficiency

Followed-up with team members to ensure compliance Maintained a best-in-class team member engagement score Accomplishments

Helped Telus achieve highest engagement score for it's size and complexity Accomplished 40+ straight weeks of excess of 120% to budget in three major tangible metrics Trained and supported multiple management candidates and professional sales associates alike P

Skills Used

Leadership

Mentoring

Perseverance

Time management

Coaching

Store Manager

Lids/Hatworld - Toronto Eaton Centre - Toronto, ON - April 2009 to May 2011 Responsibilities

Scheduling to sales and traffic trends to attain fiscal efficiency Recruiting and training new and existing staff at own location and well as surround locations Maintained payroll

Enforced company policy and procedures

Accomplishments

2010 excellence ring for achieving over 1 million dollars in sales over a fiscal year 2010 coaches award in recognition of training and recruiting abilities over the same year Mentor and support person for over 30 team members in the surrounding area Skills Used

Leadership

Mentoring

Salesmanship

Time management

EDUCATION

General Arts & Science

Mohawk College - Hamilton, ON

2007 to 2008

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