Terrill Francis

**** * ********* **, ****** AZ **741

951-***-**** acs217@r.postjobfree.com

OBJECTIVE

To secure long term employment, as a team player, within a company, as an Information Technology Specialist. Broadening the opportunity to utilize my present skills and learn new skills, which will benefit my employer, fellow associates, as well as myself; with a goal of future supervisory advancement.

EDUCATION

RPMS Site Manager Training Certificate

Vista Imaging Training Certificate

Computer Applications Associate’s Degree

Cisco Network Certificates CCNA, 1,2,3, and 4

New Horizons 2003 Microsoft A+ Course

SKILLS

Five years experience with Microsoft Windows Server 2003, 2008, 2012 and Active Directory experience. Three years MUMPS database experience as an administrator and three years’ experience as a PAC Administrator for the Tucson Area. Knowledge of core switches, making and running network cables throughout clinics and hospital. Eight years’ experience fixing computer, printer, network security vulnerabilities. Have extensive knowledge and ability to fix desktop computers and laptops.

WORK EXPERIENCE

Information Technology Specialist, System Administrator, for the Indian Health Service.

Supervisor: Karen Wade, number, 520-***-****. 03/14/2014 to present.

San Xavier Health Center/Tucson Area Office (Worked 40 Hours per week)

Duties and Responsibilities: Helped support, three health clinics, one hospital and the Tucson Area Office, with Information Technology support. Currently, the site manager for a multi-division RPMS database server, and the acting VistA Imaging (PACS) Coordinator for the Tucson Area. Support Dental servers, Optometry PACs system, and Lab DI system. Also, take calls for some help desk issues when needed. Can troubleshoot printers, desktops, servers, and network switches. Work with upper management on server migration and database migration. Currently, migrating Server 2003 servers to Server 2008 for Dental and working on getting all Optometry medical devices talking to Vista Imaging (PACS). Administrator for the Vista Imaging (PACS) servers for the Tucson Area.. Manage the database server and install RPMS patches and manage Legacy RPMS databases for Tucson Area. Can build a server from scratch, install Ensemble, configure Ensemble, restore a database and configure EHR to work correctly. Troubleshoot EHR GUI issues and deal with different I.H.S GUI’s daily and know how to configure them to work. Can troubleshoot lab Lantronix devices and the DI Server for communication. Manage the PACS, E.H.R Database, Dental Database, and Patient Scheduling database for the I.H.S Tucson Area.

Information Technology Specialist for the Indian Health Service, Supervisor, Karen Wade, number: 520-***-****. 03/14/2010 to 03/14/2014. San Simon, A.Z. (Worked 40 Hours per week)

Duties and Responsibilities: Supported the San Simon Health Center, Santa Rosa Health Center, and the Sells Hospital, with RPMS database support, server support, help desk support and medical imaging. RPMS Database Administrator for user, printer, server, and some programming support for the Tucson Indian Health Service Area. Customized computer applications for users. Fixed advanced software issues and documented solutions. Worked with departments to establish Information Systems interfaces. Fixed, troubleshooted and deployed desktops, laptops, and servers, for all three facilities. Made recommendations to upper management on hardware and software purchases. Helped maintain and apply quality assurance for policies and hardware. Planned and taught training sessions for IHS users at San Simon Health Center and Sells Hospital, with different Microsoft products. Administer on all of San Simon and Santa Rosa facilities Information Technology. Maintained San Simon and Santa Rosa Server Rooms. Made and ran network cables for network projects and computer connections. Currently the acting VistA Imaging Coordinator for the Tucson area, which entails dental, radiology, and scanned document storage and retrieval. In charge of the Vista Imaging servers, Archive Appliance and plans Vista Imaging patches with departments. Assured Vista data was accurate and stored. Communicates with upper management in E-mails and by phone about tasks and projects. Executed Information Technology Security policies and strategy. Researched new hardware and software for Health Department to assured quality and low cost.

IT Support for Advanced Tech Enterprises, Supervisor Bryan Seely, 11/13/2009 - 12/09/2009 (Worked 40 Hours per week) Ontario, C.A.. Duties and Responsibilities: Direct network and computer support for customer with fifty plus employees; communicate by phone with IT manager for daily tasks and network help; repaired small network problems; configured network printers and scanners; built and repaired computers; installed software, and was responsible to complete tasks individually.

AWARDS

• I.H.S Directors Award for Vista Imaging 2012

• Tucson Area Employee of the Year Award for Support Services Staff 2012

• Tucson Employee of the Year Award for Customer Service 2011

• Two Army Achievement Medals

• Army Good Conduct Medal

• Armed Forces Expeditionary Medal

REFERENCES

• Doug Mc Lemore: 702-***-****

• Francis Speldrick: 951-***-****

• Adolph Benavidez: 520-***-****