Joanna Marie P. dela Cruz
*** *.*. ***** **. Makinabang, Baliuag, Bulacan, Philippines
+639*********, acs1uj@r.postjobfree.com
Seeking a position as an administrative assistant with a reputed company utilizing the following qualifications:
• Over 6 year’s hospitality/ customer service experience
• Demonstrated ability to build rapport with guests and making the casual diners to regulars
• Good understanding of basic accounting principles
• Ability to deal with all telephone calls and inquiries in an professional and friendly manner
• Working knowledge of computers and internet
• Ability to speak English clearly and warmly with guests
• Good level of understanding of the restaurant and hospitality/ customer service industry
RELATED WORK EXPERIENCE
Emirates First Class Lounge – DXB Airport, UAE
Administrative Assistant, November 2012 – November 2015
Performs administrative and office support activities for multiple supervisors.
Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
Extensive software skills, as well as Internet research abilities and strong communication skills.
Edsa Shangri La, Philippines
Guest Relation Officer, May 2011 – May 2012
Meets and greets arriving guests and bids them farewell as they leave.
Reviews the arrival list daily and assists in preparing and distributing welcome amenities.
Escort VIPs to their rooms and check them in before their arrival.
Attends promptly to customers' inquiries and assists them with their needs.
Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
Always present in the hotel lobby and maintain proper decorum at all times.
Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
Familiarize with the best places to tour, shop, and dine.
TGI FRIDAY’s TRINOMA, Philippines
Waitress/ Hostess, April 2009 – April 2011
• Manage all aspects of casual dining and buffet service area
• Visit each table of Casual Dining area on day by day basis, ensuring guests are completely satisfied with the food and service
• Direct, oversee and evaluate the performance of hospitality workers
• Notify the Restaurant Manager of any angry patrons
• Ensure that the Restaurant workers follow company policies at all times about uniforms, personal look and cleanliness.
EDUCATION
MAEd Technology and Economics
Bulacan State University Philippines - 2009
B.S. Home Economics
Bulacan State University Philippines - 2007
ADDITIONAL SKILLS
• Very strong communication Skills
• Experience of work in a multicultural and dynamic environment
• Excellent skills in problem solving and overall management
References: Available upon request