Jeannie K. Blizzard

**** ******* *****, **********, ** 46140

Cell: 317-***-****

acs0ct@r.postjobfree.com

PROFESSIONAL SUMMARY

Nineteen years experience in health care with fifteen years of leadership. Successful in leading a 50,000 annual visit per year Emergency Department to increase Press Ganey scores four to ten points in each area in one year period. Successful in working with leadership at Community Hospital South to increase HCAHP scores in several areas working in multiple departments, as well as increasing scores in other Value Based Purchasing clinical outcomes. Leader of Safety Committee at Community Hospital South, Fall Champion at Community Hospital South and member of Network Culture of Safety Steering Committee as well as Network Hourly Rounding and Bedside Shift Report Committee.

EDUCATION AND TRAINING

Masters of Science: Nursing February 2016

Western Governors University, Online

Master of Business Administration 2004

University of Phoenix

GPA 3.74

Bachelor of Science: Nursing 2000

Indiana Wesleyan University

GPA 3.76

Associate of Science: Nursing 1995

Indiana University

Class Secretary

SKILL HIGHLIGHTS

Patient oriented Understands business and clinical

Critical thinking proficiency Personal and professional integrity

Excellent customer service Sound decision making

Excellent leadership skills Effectively influences others

PROFESSIONAL EXPERIENCE

Community Hospital Network

Indianapolis, IN

Nursing Director 03/2012 to 10/2015

Re-developed Short Stay department into a clinically functioning department seeing an increase in the number of patient visits with a decrease in number of staff. Re-developed the House Supervision department into a department that functions as a critically thinking department that now has ownership of the patient flow process and can take leadership responsibility during off shifts. After one year also acquired responsibility for ICU/PCU and have worked with these departments to hardwire the Community Way increasing HCAHP scores while maintaining financial numbers below budget. In the last two years, have also been Interim Director for the Medical/Surgical units hard wiring the Community Way and working with all departments on all aspects of Value Based Purchasing and Fall Prevention. Also was responsible for opening new Hematology/Oncology inpatient unit under my direction. Most recently became Interim Director of Cath/EP/IR Labs.

Indiana University School of Medicine/University Pediatric Associates

Indianapolis, IN

Director of Operations/Associate Administrator 05/2007 to 02/2012

Directly supported CEO in managing operation work flow. Monitored project schedules for multiple projects at a time. Increased productivity by 25% while simultaneously reducing head count by 10%. Boosted company efficiency through technology upgrades and process improvements such as internal electronic scanning, electronic billing for physicians, and pre-visit insurance verification and pre-authorization. Boosted revenue in the first year by spearheading development of monthly meetings with private and governmental insurance companies. Optimized the overall customer experience through designing a business office with business and clinical understanding. Identified inefficiencies and made recommendations for process improvements.

ST. FRANCIS HOSPITAL

Beech Grove, In/Indianapolis, IN

Emergency Department Manager 05/2005 to 05/2007

Oversaw the emergency departments for both the Beech Grove and Indianapolis campuses. Responsible for both clinical and non-clinical staff. Improved patient experience as evidenced by increase in Press Ganey scores. Also increased emergency departments monthly revenue by $100,000.00 per month by working with finance department to improve department charge ticket. Worked with clinical staff in the Emergency Departments to improve the patient experience such as having nurse responsible for patient discharge, increased communication to patients and responding to patient complaint as time of service.

WISHARD HOSPITAL

Indianapolis, IN

Clinic Manager 09/2003 to 05/2005

Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Provided thorough supervision for day-to -day operations of facility in accordance with set policies and guidelines. Reviewed and approved time cards for processing by payroll department. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.

OPTIONCARE HOME INFUSION

Carmel, IN

Director of Nursing 09/1998 to 09/2003

Carefully selected, developed and retained qualified staff. Provided thorough supervision for day-to -day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families. Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses. Effectively served as an advisory resource by providing patient/family experience expertise.

CLARIAN

Indianapolis, IN

Staff Nurse/Charge Nurse/Float Pool 03/1996 to 03/2000

Worked on pulmonary floor as a staff nurse, charge nurse and preceptor. Then worked as float nurse, working multiple areas throughout Methodist Hospital.

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