Stacey D. Lawton

**** **** **** ****, *** Vegas, Nevada 89156 acs02h@r.postjobfree.com

PH: 702-***-****

OBJECTIVE

An experienced telecommunications technician seeking employment with a

company which will benefit from my 25 years in the field, and 20 years of

formal training and certifications in data and telecommunications.

Proficient in various communication systems, integration, installation,

programming, repair, and problem-solving. An ability to work well in

diverse, multi-cultural environments and maintain strong relationships;

with a sharp attention to detail, professional demeanor, and excellent

management skills, I look forward to being an asset to improving profit

margins and quality service levels.

STRENGTHS AND ACCOMPLISHMENTS

. Successfully spearheaded over 10 major new business openings with

systems/technology installation projects as Lead or Second Lead, installs

consisting of 100 phones or greater, supervising a crew of five (5) or

greater.

. Proficiently implemented over 20 timely and fault free major

system/application upgrades.

o Installs and upgrades for the following companies: The Mirage Hotel

and Casino, Bellagio Las Vegas, Green Valley Ranch Resort and Spa,

Treasure Island Hotel and Casino, The Signature at MGM Grand,

University Medical Center, McCarran International Airport, Primm

Valley Resort and Casino, Whiskey Pete's Hotel and Casino, Buffalo

Bills Resort and Casino, 80% of Boyd Gaming Hotels and Casinos, two

Boyd Gaming corporate offices, and TLC Care Center

. Efficiently set up and manage communications for Las Vegas's major golf

tournaments.

. Experienced in project management with strong skills in organization,

communication, and computer; as well, great written and oral skills.

TECHNICAL SKILLS

Software

Operating Systems

Networking

Programing

-25 years MS Word, Excel, PowerPoint, Various Firewalls

-MS Windows 7-8, XP and Vista / Linux (Red Hat), and UNIX

-Over 10 yrs. - Avaya / Over 10yrs - Nortel (CS1000, CS1000M, CS1000E) /

5yrs - Mitel / 3yrs - Shoretel / 5yrs - Intrado (Viper) / 5yrs -

Cisco Routers and Switches / Over 10yrs - VPN; 5yrs - Airbus / TCP and UDP

protocol

-Over 15yrs - Contact Center Scripting / Over 15 yrs. - Nortel (Symposium

and Express) / Over 20yrs - Nortel Meridian / Over 15 yrs. - Call Routing /

15 yrs. - Call Reports / Over 20yrs - T1 PRI / Over 10yrs - E1 / Over 20yrs

- ISDN / Over 10yrs - VOIP / Over 20yrs - Voicemail

PROFESSIONAL EXPERIENCE

Business Systems installation, centurylink, las vegas, nevada

December 1997 - Current

. Expert in hardware and software installation, maintenance, repair,

upgrade, integration and design/programming of:

o Telecommunications systems - Nortel/Avaya, Mitel, Shoretel, Intrado,

and Airbus 911 Emergency Systems

o Software voicemail systems - Nortel Call Pilot, Avaya Aura Messaging

Systems, and HMS 400

o Peripheral call center systems - Nortel/Avaya Contact Center and

Avaya Aura Call Center

o ACD

. Skilled in design/program, troubleshooting, repair and call routing of

SIP, H323 trunks for VOIP traffic over data networks; as well as

Digital trunks (T1, E1, and Analog) for traffic to PSTN

. Ability to generate and maintain documentation/record keeping for

installation plans, programs, and designs

. Ability to install and program data switches and routers for VOIP

traffic and data networks

. Capable voice networks designer

. Ability to install, program, and maintain VOIP, digital, and analog

phones

. Competent Project Lead on major installs and upgrades

. 24/7 on-call service technician and remote system manage and

troubleshoot, with a proven ability to analyze system faults with a

high degree of diagnostic skills and solution

. Skilled in developing and maintaining good relations with internal and

external customers

. Ability to work well with technology partners and vendors to maintain

optimal system performance and retention relationships

CommunIcations technician, imperial palace, las vegas, nevada

April 1996 - December 1997

. Skilled in hardware and software repair, upgrade, and

design/programming of:

o Telecommunications systems - Nortel

o ACD Implementation

. Effectively maintained and programmed Telecommunications Systems and

Digital/Analog phones

. Ability to design/program, troubleshoot, repair and call routing of

Digital trunks (T1) for traffic to PSTN

. Able to generate and maintain documentation/record keeping for

installation plans, programs, and designs

. Responsible in collections of payphone revenue resulting in no loss or

risk

. Reliable 24/7 on-call service technician with a proven ability to

analyze system faults with a high degree of diagnostic skills and

solution

. Skilled in developing and maintaining good relations with internal and

external customers

. Ability to work well with technology partners and vendors to maintain

optimal system performance and retention relationships

communications systems technician, ford aerospace, las vegas, nevada

June 1993 - April 1996

. Hardware and software repair, upgrade, and design/programming of:

. Telecommunications systems - Nortel

. ACD Implementation

. Maintenance and Programing of Telecommunications Systems and

Digital/Analog phones

. Capable designer/programmer troubleshooter, and repair of Voice

Circuits and Digital trunks (T1 and Microwave Transmission) for traffic

to PSTN and military complex

. Ability to generate and maintain documentation/record keeping for

installation plans, programs, and designs

. Reliable 24/7 on-call service technician with a proven ability to

analyze system faults with a high degree of diagnostic skills and

solution

. Skilled in developing and maintaining good relations with internal and

external customers

. Ability to work well with technology partners and vendors to maintain

optimal system performance and retention relationships

COMMUNICATIONS/COMPUTER SYSTEMS CONTROLLER & SATELLITE NETWORK CONTROLLER,

UNITED STATES AIR FORCE

October 1984 - June 1992

. Ability to troubleshoot, isolate and reroute voice, radio, microwave

circuits over military networks

. Capable in maintaining documentation/record keeping for installation

plans, and designs

. Skilled in designing and monitor satellite networks for transmission

of military communications

EDUCATION & CREDENTIALS

indiana state university, indiana, august 1982 - may 1983

GPA 3.2 Computer Science

united states air force college accreditation through central texas college

GPA 4.0 Computer Science

TRAININGS & CERTIFICATIONS

* Avaya S8800; Avaya IP Office; Avaya Aura Messaging;

* Avaya Aura Communications Manager; Avaya HMS 400 Voice Mail (All

releases);

* Avaya System and Session Manager Installation, Administration;

Meridian Mail;

* Avaya Blue (Nortel) CS 1000 All releases from 25.40 to 7.6 to include

Installation, Maintenance and Administration, NARS and BARS dialing

Plan, T1 programming;

* Avaya Call Pilot all releases; Avaya Contact Center release 7.0;

* Ethernet Routing Switches ( Avaya, Cisco, Nortel );

* Communications-Computer Systems Controller Network (United States Air

Force );

* Satellite Networking Controller (United States Air Force);

* ShoreTel VOIP; Postsecondary Electronics Training;

* Mitel ICP3300 and 3000; Intrado 911 PSAP System; Airbus 911 PSAP

System;

* Nortel Contact Center 6.0 (Call Center Application installation,

Design, and Maintenance); Nortel Contact Center Scripting 1 and 2;

Telephony Manager;

* Nortel Contact Center Express; Nortel Symposium Call Center Solution;

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