ZIAD S. SHARAF

**** **** *. ******* ****

Apt-**

Jersey City, N.J. 07306

Cell: 201-***-****

Email: acrzje@r.postjobfree.com

ACCOMPLISHMENTS

• Pharmacy Software: Interactive Systems, HBS, 3PM, Pharmacom 2000, Eclipse System

• Information Technology Software: TSO/PDF, VSAM, MVS, KSDS, RDBMS, Microfocus, Helpdesk Expert Automation Tool (HEAT), Customer Relations Management (CRM)

• Computer Programming Languages: COBOL II, JCL, SQL, My SQL, DB2, Oracle 8, C++, HTML, VB6. JavaScript, IBM compatible systems (PC), IBM Mainframe Systems, AS/400, Windows 200, XP, Office 2003, NT, 98, PDF.

Experienced In Following Fields

Health Care: Hospitals

Pharmacies: independent, chain, home infusion, mail order

Call Centers

Customer Service

Health Insurance

Data Entry

Information Technology and Technical Support

Quality Assurance

PROFESSIONAL EXPERIENCE

L’Oreal: 1/2014 - Present

(Manhattan, N.Y.)

• Customer Service Supervisor

United Parcel Service: 4/2007 - 9/20015

(Secaucus, N.J.)

Operation’s Supervisor

• Supervising a team of thirty employees

• Managing UPS Database

• Building, evaluating and updating: daily forecasts, daily operations plans, and weekly action plans

• Debugging computer hardware and software malfunctions

• Testing Hardware and software for optimum performance

Coram Specialty Infusion Pharmacy Services: 11/2007 - 8/2011

(Totowa, N.J.)

Supervisor, health insurance call center

Priority HealthCare: 5/2003 - 6/2007

(Manhattan, N.Y.)

Supervisor, health insurance call center

Peckman’s Retail Pharmacy: 6/1998 - 6/2003

(Jersey City, N.J.)

St. Francis Hospital: 8/1996 - 6/2001

(Jersey City, N.J.)

Elizabeth General Medical Center: 8/1988 - 3/1996

(Elizabeth, N.J.)

Haemotronic Medical Technologies: 5/1985 - 8/1988

(Wayne, N.J.)

Lab Technician

U.S. Testing Inc.: 3/1982 - 9/1985

(Hoboken, N.J.)

• Lab Technician

Tested soil and water samples for the Federal and State EPA

EDUCATION

1. Long Island University: Arnold & Marie Schwartz College of Pharmacy

Brooklyn, N.Y.

(4 out-of 6 years of Pharmacy School)

2. St. Peter’s College

Jersey City, N.J.

(BS in Computer Science)

3. The Chubb Institute

Jersey City, N.J.

Certificates in: Computer Programming and Database Administration

4. Taking online Health Care Informatics courses for my Masters Degree, with the University of Illinois at Chicago .

5.Fluent in Arabic and English

Contact this candidate