So-Jin (Sophie) Lee

** ***** ***** 401-***-****

Coatesville, Pennsylvania 19320 acrz05@r.postjobfree.com PROFESSIONAL SUMMARY

Strategy focused and results-driven professional with client relationship management and organizational performance experience in hospitality and consultation, conducting routine operations, strategic planning and analysis.

• Qualitative & Quantitative Research

• Client Relationship Management

• Human Capital Management;

Staff Training & Development

• Market Research & Analysis

• Business Development &

Strategic Planning

• Project Administration &

Support

CONSULTING EXPERIENCE

MJC Consulting Bryn Mawr, PA January 2015 – Present Analyst

● External projects

Supporting both qualitative and quantitative market research projects under top management’s guidance and working with external clients and research facilities recruiters. Responsible for analyzing raw data as well as qualitative insight, and transitioning findings into actionable results captured in clear and illustrative reports under tight deadlines – Further aided on proposal/bids for potential consulting project

● Internal projects

Creating a current, fresh and informative MJC website design that includes high-quality sliders using JavaScript / CSS and site templates. Supported implementing the MJC marketing plan, and developing and launching marketing efforts

ACADEMIC PROJECTS

Effective Nonprofit Management Villanova, PA May 2014 – August 2014 Catholic Relief Services (CRS) Organization Analysis

● Acted as a consultant and provided analysis recommending market research growth and sustainability

● Conducted market research on CRS, particularly CRS Kenya, and its profile including competitive analysis and strategic planning

Cultural Competency Villanova, PA January 2014 – May 2014 Global Philadelphia Association (GPA) Business Plan

● Respectfully presented the business plan to the Chair of the GPA Board, John F. Smith III, and GPA Executive Director, Zabeth Teelucksingh

● Produced a business plan for GPA which identified key challenges and opportunities for the organization Public Personnel Management Villanova, PA January 2014 – May 2014 Philly AIDS Thrift (PAT) Human Capital Development Plan

● Analyzed the future challenges facing non-profit leaders and developed specific recommendations for moving PAT toward strategic human capital management

● Created theory-based Human Capital Development for recruitment, selection, training, motivation, compensation, and evaluation

Languages Proficiency

Fluent in Korean and

English and conversant in

Japanese

Work Style

Effective team player who

thrives in fast-paced

environments to adequately

prioritize multiple projects

S. Lee

2

NON-PROFIT EXPERIENCE

Philly AIDS Thrift (PAT) Philadelphia, PA October 2013 – November 2014 Volunteer

● Trained and walked through the building with new volunteers

● Maintained consistent customer service for store visitors

● Worked with thrift store staff to maintain a clean and professional workplace HOSPITALITY EXPERIENCE

Wayne Hotel Wayne, PA October 2010 – August 2011 Front Desk Clerk and Night Auditor

● Coordinated, scheduled, and supervised housekeepers

● Balanced revenue and secured patrons' valuables in safe

● Created Segment Report, Flash Report, and Revenue Report (Night Audit)

● Managed reservations via telephone, in person, and Travel Click (Guest Management Solution) The Nittany Lion Inn State College, PA March 2009 – June 2010 Front Desk Clerk

● Trained new interns in credit card transaction and security

● Processed all payments according to established procedures

● Addressed foreign and American guests' requests and complaints efficiently and professionally

● Assisted Front Desk with check-in/out and reservations, coordinated housekeeping requests, and handled emergencies Radisson Hotel Providence Airport Warwick, RI March 2008 – August 2008 Intern and Front Desk Clerk / Night Audit Teacher’s Assistant

● Arranged rooms, generated Food & Beverage Daily Revenue Audit and Manager’s Daily Report Excel and Property Management System (PMS)

● Instructed, supervised, and graded up to 3 interns on a daily basis

● Assisted various departments: Front Desk AM & PM, Housekeeping, Front Desk/Night Audit, Kitchen, Dining, and Community Service at the Ronald McDonald House of Providence Lotte Hotel Seoul, South Korea May 2006 – August 2006 Banquet Server and Translator

● Assisted BEOs (Banquet Event Orders) and managed meetings for non-Korean speakers and conference attendees

● Participated in new employee training every two weeks EDUCATION

Villanova University Villanova, PA May 2015

GPA 3.26

Master of Public Administration; Nonprofit Management Certificate The Pennsylvania State University University Park, PA July 2010 Bachelor of Science in Hotel, Restaurant & Institutional Management Johnson and Wales University Providence, RI July 2008 Associate in Science Hotel Management

Supporting an academic project to construct a learning organization report about volunteer management. As part of a Public Personnel course (Spring 2014), volunteered at nonprofit organization where advocate people with HIV and AIDS. Hospitality employee where awarded “Guest Pride” from the Nittany Lion Inn for excellent guest service employee (March 2010) and achieved Food Safety Manager Certification, National Registry of Food Safety Professional (November 2007).

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