Harmeet Oberoi

Certified Scrum Master&PMP

Tel: 201-***-****

Email: acrya7@r.postjobfree.com

SUMMARY

8+ years of experience in the management of complex software development

projects related to revenue generation, business retention and cost

reduction through process efficiency, quality assurance and customer

satisfaction, with budgets ranging from $10 million to $100+million

5 years of Scrum Master experience in implementation and execution of IT

solutions that meet business needs in an agile web development environment

with roll out functionality in every 2 months

Expert in Lean Six sigma, Agile and Waterfall project management

methodologies: Able to manage large project teams and known for high

quality deliverables that meet or exceed customer expectations

Excellent communicator, leverage technical, business and financial acumen

to communicate effectively with client executives and their respective

teams

Honored with "CEO League of Honor Award "in 2009 in recognition of

outstanding project results

Professional Experience

Agile Project Manager/Scrum Master

Excelsoft Technologies United States & India

Jan 2011 to June 2015

Project: Educational Positioning System

Client: BYUI IDAHO, Rexburg, ID

Duration: June 2014 to June 2015

Lead end to end unified digital technology embedded solution for BYUI

universities that increased user base to 1.5 times and Advisor to Student

ratio to 1:1000 from 1:500

Managed project deliverables through agile development practices where set

of tasks are defined in a two week iteration and roll out functionality in

4 iterations (every 2 months)

Executed Project work on time, on budget and generated $XXX million revenue

and increased organizational profitability by 20%

High-performing and motivated team created with record close to 95 %

participation in agile meetings

Engaged Business Stakeholders in initiation meeting to ensure project team

well aligned with stakeholder expectations and business requirements

Worked with Product owners for effective product backlog management

Organized and Facilitated Scrum events to synchronize activities, finalized

sprint commitments, elicit feedback, foster collaboration and created plan

for continuous improvement

Ensure high throughput of development teams by identifying potential issues

and roadblocks and worked on preventing or eliminating them

Tracked scrum artifacts and project forecasts in order to create project

visibility and enable timely project adjustments

Effectively communicated project progress to Steering committee through

Burn down reports, velocity targets

Project: Assignment Management System

Client: Pearson Education - Charlotte NC

Duration: Nov 2013 to May 2014

Implemented Agile software development management methodologies to design

and develop high quality device independent web application that negated

extra overhead of maintaining the application on window platform and

increased scalability at low cost

Delivered high quality of work through high maturity adoption of continuous

integration using Jenkins, REST Best practices, Cloud Infrastructure

(Amazon EC2), Regular Code Metrics

Implemented Engineering best practices and DevOps model through 100% code

coverage from testing, 99% automation, zero blocker or critical issues and

0.8% code duplication

Delivered project needs on time and within the agreed acceptance criteria

in a hybrid environment

Collaborated with Product owners in developing and managing Product Backlog

Items to ensure all features, requirements are well defined, ordered and

estimated that enabled development team to execute 90% of user stories over

multiple sprints

Organized and facilitated Scrum meetings, which included Sprint Planning,

Daily Scrums Sprint Review & Retrospective

Executive briefing and reporting on scrum metrics, burn-up and process

improvements periodically

Conducted weekly Demo with Product Owners, stakeholders to ensure work

completed met the definition of "DONE"

Resolved conflict, improved morale and established clear goals by

effectively managing timelines and shared resources with special emphasis

on building relationships across departments

Project: Pearson Large E-Learning Platform

Client Pearson Education - Charlotte NC

Duration: Jan 2011 to Oct 2013

Successfully managed Digital Learning Products delivery from inception till

completion for Pearson that hosted over 300,000 courses catered to the

needs of K12 government run schools, charter schools, college and

universities

Through effective leadership and communication skills created Self

organizing team structure that build close to 100+ features in a year

Meticulously analyzed, monitored progress toward a Sprint Goal to detect

undesirable variances and plan for risk responses to resolve impediments

Executed Project work on time, on budget that yields revenue of $xxx

million and boasts of close to 1.5 million registered users

Ensured Scrum is understood and enacted and Scrum Team adheres to Scrum

theory, practices, and rules

Lead all SOS meeting/ Monthly governance meetings with Stakeholders and

shared project economics

Project Manager

Max New York Life Insurance

July 2007 to Dec 2010

Executed projects that enhanced renewal premium collection to 75% using

Lean Six Sigma Methodology (D.M.A.I.C)

Increased the reinstatement rate of existing business and assisted in

defining proactive, preventive strategies to reduce opportunities for

business leakages that retained 1million+ customers with total revenue of

$400 million through extensive use of Lean Six Sigma.

Identified stated and unstated needs of customers and business and set up

project goal statements and scope through SIPOC analysis, Top Down charts,

FDC, Brainstorming sessions

Performed detailed portfolio analysis to measure the root cause of the

problems via Ishikawa, Cause and Effect Diagram, Matrix, Data Summarization

Launched New Business Recovery Model to work across region/geographies

teams to implement new services, solutions and associated processes to meet

emerging market needs and fuel profitable growth

Comprehensive training deck & assessment paper created for Tele calling &

Field Staff

Laid down proactive, preventive strategies to reduce opportunities for

business leakages by setting up Customer Retention cells across branch

locations, created objection handling scripts based on Top 5 reasons for

non-payment

Reduction in non-contactable portfolio to 5% through field visit, data

scrubbing (MNYL system) & communication

Prepared Weekly /Monthly Dashboards and high level presentation for

Management Review

Acquired, Developed and Managed cross functional teams including conducting

performance evaluation and transitioning

Created procurement statement of work procurement document and laid down

selection criteria

Established agreements to align vendors with business needs and expectation

Conduct compliance audit with Vendors to ensure adherence of contract terms

and service-level agreements and IRDA regulations

Serve as a liaison and facilitator between business units to assist in

addressing and resolving vendor concerns

Monitor and Control Vendor Performance and share the assessment reports

with Management

Meet regularly with the Operational Vendor Managers and Service Vendor

Managers to ensure service quality

Corporate Representative

HDFC Bank Pvt Ltd

Duration: May 2005 -June 2007

Managed large business accounts of HNI and Corporates and be a one point of

contact for all their investment transactional requirements ranging from

$10to $100+ million

Monitored portfolio progress and shared annualized portfolio investment

returns, Net value assets returns

weekly and monthly basis

Assured all investment transactions must be processed with the set timeline

to ensure high NAV returns

Conducted regular review of customer base to ensure compliance with HDFC

KYC policies and documentation

Executed Monthly Performance Governance meeting with Branch offices

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Professional Certifications

. Project Management Professional

. Certified Scrum Master

. Six Sigma Certified

. ITIL V3 Foundation

Project Management Tools

. MS Project

. JIRA

. Rally

. Bugzilla

. TFS

. SharePoint

. MS Office

Education Qualification

. Master's in Business Administration - ICFAI University India -

Year2007 to 2010

. Bachelor in Commerce -University of Delhi India - Year 1998 to2002

Keyword: Scrum Master, Digital Project, SDLC, PMP, CSM, Agile Manager,

Life Insurance,

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