Geoffrey Hegel

***** ******* **

Westland MI, ***86

734-***-****

acrx1f@r.postjobfree.com

Career Overview

Service manager, Operations manager,Fleet manager with more than 15 years experience and proven success contributing to the growth of

business: In my career I have had the fortune to work in diesel engine rebuilding, diesel driven generators, automotive repair, industrial hvac, hydraulics. Started out young learning how to work on them and worked my way to managing many great technicians.

Core Strengths

• Seasoned in conflict resolution

• Active listening skills

• Sharp problem solver

• Customer service expert

Accomplishments

• Strong mechanical knowledge

• Integrity

• Can handle high pressure situations

• Strong leadership skills

In 2002 Salt River Project (SRP), a power provider for AZ, lost 122 high-voltage power poles in a monsoon storm. The Governor of AZ did not have the funds to have us help, and after 7 days they declared a state of emergency. My company was called for help, I put together four teams of techs, handled logistics, fuel and the tie into four sub stations to restore power

working 36 hours straight to accomplish this task. 2000 thru 2005 I designed the temporary power grids, and generator set ups and have overseen setup and running of such events as both times president Bush cam to speak in AZ (Champlain air fighter museum and carpenters union hall), Barrett Jackson Auto Auction in Scottsdale, AZ, Tucson Gem an Jewel exchange, and every Nascar race at Phoenix International Raceway. Currently I am running a service department at a car dealership (service manager) over the last 13 years I cannot list one single event that has been the staple in my success but collectively they have given me the hands on skill and leadership skill to be an effective manager.

Work Experience

Arnold Auto Center

Service Manager

Apache Junction, AZ

February 2006 to December 2014

As service manager I have put together a strong team of techs that has lowered comebacks and improved customer perception of the business

Improving and growing business and seeking out commercial accounts, Arizona Water company and Mediacom .

Empire Power Systems

Fleet and Operations Manager

Phoenix, AZ

June 1999 to December 2005

As Operations Manager, I put together a freight process that helped turn freight into a profit center instead of a expense. I also helped implement a Notes based program for the rental coordinators and sales staff that offers tools to effectively rent and track rentals with more detail to streamline the process from start to finish. It was key in the billing end to help recover all dollars for labor, freight, accessories, and fuel. Monitored quality of service by acting as a liaison to customers, and monitored equipment readiness and failure rate implementation of service and support process that reduced customer complaints and gave the sales staff and coordinators confidence in the equipment they were renting and selling. A nice byproduct of this was a staff of technicians that took a lot more pride in their work and opened up a much better line of communication between the techs and sales staff. From 1986 to 2005: I have been in the industrial equipment field from a Technician to Fleet Manager. In this time I have acquired the hands on leadership skills and the ability to handle high pressure situations. All this together has given me the ability to be an effective manager.

Phoenix Fuel Company

Leadman

Phoenix, AZ

January 1994 to June 1999

Set up delivery schedule for drivers, deliver product, unload rail cars, help maintain lube plant.

- Helped set up and start 2 million gallon lube plant.

- Good work ethic and the ability to handle high pressure helped me succeed in this roll.

- Set the standard for deliveries able to be achieved in a week Coyote Towing

49% owner

Tempe,AZ

September 1990 to January 1994

Set up police contracts, set up private impound contracts. This was a hands on ownwership we had two other drivers. My business partner and I drove the other two trucks on the weekends to help with impounds. Oversee the maintenance of all four tow trucks and make sure all permits were up to date.

- This was a definite learning experience for me I had to learn quickly and on my feet, This ownership roll really gave me perspective on the cost of doing business. Industrial Parts Depot

Engine Shop Foreman

Torrance, CA

June 1985 to August 1990

Rebuild Engines and oversaw engine shop, troubleshoot engine failures, and oversaw engine dyno.

- Helped design and build 2000hp engine dyno

- R&D new products to test for durability

- My engine experience and attention to detail maid this a challenge that was rewarded buy producing a superior product.

- set up 3208 caterpillar assembly line for rebuilding these engines. Educational Background

Crenshaw Tech

Torrance, CA, Los Angeles

1987

Industrial Parts Depot Engine Failure analysis

Torrance, CA, Los Angeles

Training in defining the cause of an engine failure 1986

Empire training Center

EPG 1, EPG 2,EPG 3,

AZ, Maracopa

2003

Traing from basic electrical theory, electrical power generation, reading schematics, trouble shooting and repair of generators and automatic transfer switches. ATGS

Supervisors Academy

AZ, Maricopa

2004

Effective Interpersonal Communication, Discipline & Corrective action, Selection Interviewing, Equal Employment Opportunity, Teambuilding, Group Problem Solving & decision Making, Supervision and Temperament Type, Contemporary Practices of Supervision, Valuing and Managing Diversity, Time Managing for Supervisors, Performance Management, Coaching for Excellence.

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