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Customer Service Manager

Location:
Port Allen, LA
Posted:
September 22, 2015

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Resume:

Ahmad R. Young, Sr.

***** ***** ***** **

Prairieville, La 70769

225-***-****

OBJECTIVE: A career oriented position with a quality organization that encourages increased experience and opportunities for advancement.

SUMMARY: Proven ability to prioritize, organize, coordinate, and successfully and accurately complete operational assignments. Self-motivated and able to work well in cooperation with others. Outstanding human-relations skills. Ability to work well with people at diverse levels. Capable of supervising, and instructing others in a professional, equitable manner.

SKILLS: Supervises 6-40 persons performing work details, deck functions, general upkeep of ship, and maintenance and repair of deck equipment; maintains discipline; serve as master-at-arms and police petty officer. Crane Operator. Knows signals for directing winch and crane operators. Stevedoring: Train personnel in the technical skills of shipboard stevedoring aboard merchant marine vessels. Performs duties involved in loading or discharging of cargo, hatch tending, hold stowing, winch operation, lashing, rigging, and other associated duties. Operate and maintain small boats, deck equipment and machinery; is knowledgeable in rigging, ship’s security, deck seamanship, navigation, and piloting. Prepare metal and wood surfaces for primers and paints; prepares and applies primers and paints; handles small boats as coxswain; uses navigational aids; interprets nautical rules of the road regarding crossing and overtaking situations and avoiding collisions; reads compasses; maintains and overhauls anchors, chains, cables, connecting links and shackles; inspects and maintains lifeboats, life rafts, and survival equipment; launches and recovers lifeboats and ship’s small craft; Firefighting operations and hazmat cleaning operations. Also CPR certified, AED certified.

EXPERIENCE: Marine Firefighter/ Boat Captain

Port of South Louisiana

Marine Operations (June 2009-Present)

Responsible for safe operation of all marine vessels

First Responder

Responsible for all fire fighting duties for the Port of South Louisiana

Boatswain’s Mate

United States Navy

Navy Cargo Handling Battalion ONE, Williamsburg, VA (January 2006-September 2008)

Supervise 6-10 persons performing pier side and in-stream cargo handling operations

Responsible for the safe employment of shipboard cranes onboard merchant marine vessels

Deployed as Supply Officer in Al A Sad, Iraq in support of Operation Iraqi Freedom

Responsible for the inventory and accountability of 34 pieces of cargo handling equipment

Navy Reserve Center, St. Petersburg, FL (December 2002-December 2005)

Managed an annual order writing budget of $3,000,000

Agency Program Coordinator for the Government Travel Credit Card for over 510 personnel

Served as Facilities Manager for building, to include: all maintenance of building and surrounding areas

In charge of negotiating contracts for building needs from civilian companies (i.e., security system)

USS FREDRICK (LST 1184), Pearl Harbor, Hi (August 2000-October 2002)

Responsible to the Commanding Officer for all Coxswains duties

Shipboard Fire Fighting Team Leader

Performed duties as Landing Signal Man Enlisted for helicopter operations

Master Helmsman

Rig Captain for underway replenishments

Store Manager

Jiffy Lube, Baton Rouge, LA (August 1998-May 2000)

Solely responsible for the smooth operation of the store

Maintained effective customer relations, solved problems and resolved complaints

Scheduled and supervised all employees

Assured that clients received an excellent level of customer service

Employed and terminated employees as necessary

Inventoried and purchased store supplies

Weekly payroll processing

Customer contact to determine quality of service

Boatswain’s Mate

United States Navy, USS COMTE DE GRASSE (DD 974), Norfolk, VA (August 1994-June 1998)

Leading Seaman

Assistant to direct supervisor for supervision and employment of 30 deck Seaman

Master Helmsman/Lee Helmsman

Performed duties as Landing Signalman Enlisted for helicopter operations

REFERENCES: Available upon request



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