Elizabeth Camargo

**** ****** ******

Sacramento, CA 95815

916-***-****

acrqre@r.postjobfree.com

Job Objective:

To obtain a position with an established and growing company in which my experience and expertise may be applied and expanded. Potential for a long lasting relationship would be desirable.

Qualifications:

Bilingual Microsoft Word & Excel Strong PC skills Typing

Filing alphabetically/numerically Ten Key calculator Data Entry

Maximus

04/07 – Present Case Management Assistance Center Rancho Cordova, CA

Respond to telephone calls from participants, provide first contact resolution whenever possible and in specific instances, refer callers to the appropriate case manager or career development specialist for service and/or when problems/concerns occur.

Provide detailed documentation on participant calls and resolution, document all interaction and outcome related to participant cases. Provide participants with timely and accurate information.

Maintain updated knowledge of the Arizona jobs and Tennessee Works Programs, including their respective policies and procedures and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.

Adhere to policies and procedures applicable to the position, without deviation.

Perform data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels; process scanned documents in accordance with production and quality goals and standards set for the position.

Perform appointment scheduling within the specified state and corporate applications, and in accordance with policies and procedures.

Review and assess payment requests for accuracy and completeness; ensure that all supporting documentation needed for payment is present; process payment requests per established project guidelines; enter all appropriate payment information into state and corporate applications; resolve any payment questions or issues brought forward from project case management staff.

Verify/correct characters through imaging system as requested, in accordance with production and quality goals and standards set for the position.

Prepare mail in accordance with desk procedures, production and quality goals and standards set for the position and unit; track and process returned mail.

Works schedule as established by supervisor to accommodate business hours and project services. Meet or exceed performance metrics as defined for this position. Meet all training requirements as specified by the projects, and team policies and procedures; actively participate in training and team meetings. Operate equipment, under general direction, personal computer, telephone, and headset.

Raise issues of concern and/or problems to the attention of the Customer Service Unit team leads, project manager, and/or division vice-president. Perform other duties as may be assigned by management.

Allied Insurance

01/2002-11/2006 Administrative Support Coordinator, Sacramento, CA

Prepared initial files for the Adjusters to handle and requested policy reload to key claim with its correct information for the insured. Utilized Lotus Notes to coordinate policy status with Underwriting Department. Researched and conducted a quality review of policy information prior to re-keying the loss Processed all manual claims for the Litigation Department, routed claims, utilized the AWD Scanning System to route all correspondence received for each handling Adjuster. Processed all Subpoenas received, ordered police reports, paid medical bills and rental bills. Processed Manual Claims, verified status of policy, checked underwriting notes before keying the claim. Answered multi-line telephone systems, interpreted to Spanish speaking customers.

01/2002-11/2006 Administrative Support Coordinator, Sacramento, CA

Processed all sensitive assignments for non-drivable vehicles to the Auto Property Damage. Performed accurately all data entry.

Prepared weekly reports for management review. Dispatched Casualty, Bodily Injury and Litigation claims to inside and field adjusters within the time standard. Assisted all Managers with request such as reassignments and coding issues, provided support to inside Adjusters with the conversion and total loss assignments.

01/2001-01/2002 General Utility Clerk Allied Ins. Sacramento, CA

Operate multi-line telephone system and operated all office equipments. Maintained record of all tapes to be transcribed

Received and distributed all correspondence

Filed tapes in numerically and alphabetically order.

Data entry. Prepared files to be shipped via FedEx and UPS

California State Automobile Association

09/1988-09/1998 Service Claim Specialist CSAA Sacramento, CA

Answered and handled multiple phone lines. Prepared initial files for the Home and Auto Adjusters. Typing and transcribing for the Bodily Injury Department. Processed first notice of claims and assigned them to each Adjuster. Filing alphabetically and numerical order. Processed all US mail. Handled switchboard. Interpreted to Spanish speaking customers. Notarized documents and releases.

Education

Abraham Lincoln High School – SF, CA

General Education

Mission Language Vocational School – SF, CA

Courses: Secretarial Training – Certificate

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