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Customer Service General

Location:
Cape Town, WC, South Africa
Salary:
9000
Posted:
September 17, 2015

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Resume:

PERSONAL INFORMATION

Name: Rodney

Surname: Vockerodt

Date of Birth: 18 June 1983

Nationality: South African

Gender: Male

Identity number: 830-***-**** 082

Languages: English (home language)

Afrikaans

Health: Excellent

BIOGRAPHICAL INFORMATION

Home address: 14 Tennessee Street

Westridge

Mitchell’s plain

7785

Cell Phone: 073*******/ 078*******

Email: acrqes@r.postjobfree.com

EDUCATION AND TRAINING

High School: Lentegeur secondary school (2002)

highest grade passed: Grade 12

School subjects: English

Afrikaans

Biology

History

Business economics

Geography

COMPUTER SKILLS

Basic computer literacy (MS Office: Word, Excel, and Outlook).

TRAINING

Course Institute Date

Generic management level 3 in house training 2013

Part qualification

EMPLOYMENT HISTORY

Employer: Grandwest Sun international

Address: 1 vanguard way

Cape Town

8000

Position: Guest Service Attendant

Period of employment: 15 November 2006 – Current

Duties

Verify jackpot payouts

Completes and validates documentations

Identifies, reports and resolves faults/ tilts on machines

Identifies and resolves transactional errors

Logs faults with technical department

Reports defects to general appearance and functioning of gaming floor

Scanning, photocopying, and faxing of documentation.

Resolves disputes and escalates issues as required

Promotes Loyalty program and explains benefits

Capture sign up data and issue cards

Capture all guest related data on Casino market place

Collateral and stock audits

Providing receptionist service, answering and reporting on incoming and outgoing telephone calls

Process guest reservations and bookings

Machine cleaning

Employer: Volunteer Centre

Position: Volunteer

Period of employment: May 2006 – July 2006

Duties

General work(assist in community, schools, NGO’s)

Employer: Department of social service

Position: Field worker

Period of employment: March 2006 – April 2006

Duties

Conduct interview regarding survey

Communicate well and complete Questionnaires

Ability to read map

Employer: Snip trading

Position: Cashier

Period of employment: June 2003 – April 2004

Duties

Calculate sales at till point

Customer service and Promotions

Stock taking

Pack stock in store and on shelves

CAREER OBJECTIVES

I am seeking employment with a company where I can grow professionally and personally.

I seek challenging opportunities where I can fully use my skills for the success of the organization.

I want to excel in the field of work which I will engage in, by perseverance, commitment and dedication.

I want a rewarding career where I can use my skills and knowledge progressively.

I am seeking a company where I can use my experience, education and abilities for the benefit of the company to meet and surpass its goals.

REFERENCES

Name: Mr James Oliver

Position: Gaming Manager

Grandwest Casino

Contact Number: 083-***-****/021-***-****

Name: Paul Jansen

Position: Gaming Manager

Grandwest Casino

Contact Number: 082-***-****/021-***-****

Name: Conroy January

Position Slots Supervisor

Grandwest Casino

Contact Number: 072-***-****/021-***-****



Contact this candidate