Customer Service Manager
Resume:
Hailey Camille Fortier
Wichita, KS 67216
Overview
My passion in life is to help and take care of people in the best way I can and in whatever way is needed. When I am putting my energy into improving the lives of others and doing it with sincerity, precision and compassion, I am doing what I believe I am meant to do. I love putting a smile on people’s faces and knowing that I made a positive impact on someone's life, even if in the smallest way. This can be achieved in a variety of ways, all of which give me the same satisfying feeling of making a difference in the lives of others; this includes lending my services to others by whatever means necessary, serving customers and giving them the best treatment possible, assisting clients in finding what they are looking for and ensuring that it is the best fitting choice for their individual needs, providing people with knowledge and information so they may be better able to make informed decisions, and providing people with friendly, warm and inviting accommodations to show them that they are appreciated as a patron and making their experience feel personal. I will do everything in my power to provide people with meticulous service that leaves them smiling.
Skills
•Deep love of people, personal connections and friendship.
•Dependable; able to work all shifts needed, always on time, adheres the schedule, has the advantage of an open availability to cover for employee call-ins, honors company's time and makes a conscious habit to be hard-working at all times while on the clock.
•Responsible; Performs all required duties while adhering to and respecting company policies and procedures.
•Eager to learn; easily and quickly picks up on new skills, makes effort to perfect productivity and work ethic, promptly corrects mistakes and prevent them in the future, easily adapts to new environments and work flows.
•Compassionate and Team/Company oriented; with both co-workers, superiors and customers- always assists co-workers struggling with work or a customer experiencing an issue with their product/service, regardless of own personal work difficulties. Believes the customers always come first.
•Determined to be successful; is a perfectionist by nature and takes pride in the work that they accomplish. Has hopes of expanding their current job position by advancing in the company, step by step, starting with eagerness to undergo training in other departments to expand their expertise .Aims to achieve this gradually by proving to the company their invertedness with time, effort, dedication and adaptability are exceptional.
Work Experience
Nifty Nut House
Customer Service
November 2014 – January 2015 (Seasonal)
•Greeted customers as they entered and left the store with an inviting attitude.
•Made recommendations to customers and provided product information and comparisons.
•Operated the cash register and managed payments.
•Tended to all customers’ needs as at tentatively as possible.
•Took over-the-phone and in-store orders, both personal and business.
•Stocked product and removed outdated product.
•Cleaned, organized and arranged the store to meet its most attractive potential.
Third Planet
4600 W Kellogg Ave, Wichita, KS 67209
Customer Service
May 2013 - Sept. 2013
•I was tied with one other employee as the highest ranking upseller as well as highest total gross sales.
•Tended to Customer Relations in any area needed: Recommendations, price negotiation, product information and comparison, as well as general inquiries.
•Was one of three employees, out of a total of 12, given the privilege of operating the cash register.
•Stocked and priced items.
•Was asked by the owner to give personal recommendations for future products that I believed would sell well; point out products that were out of date or less appealing to the target market of the business as well as suggest alternatives to products we currently stock that would produce more profit.
•Greeting customers invitingly as they entered and left the store.
Walgreens
3333 E Central Ave, Wichita, KS 67208
Customer Service
March 2011 - November 2013
•Was recognized as the leading upseller of pre-selected items.
•Received a promotion as Assistant Head Beauty Advisor.
•Operated the cash register and managed payments.
•Received training and assisted other departments as needed: (Photo Department, Beauty Department, Customer Service and occasionally cashiering in the Pharmacy.)
•Assisted and answered guest questions via phone and in-store.
•Greeted guests as they entered and left the store.
•Monitored inventory and stocked when necessary.
•Maintained a clean work environment.
•Performed opening and closing duties.
Sam's Club
6200 W Kellogg Dr. Wichita, KS 67209
Customer Service
July 2009 - October 2011
•Was recognized for being in the top 3 employees who consistently exceeded our quota for upselling membership plans and company credit cards.
•Operated the cash register and managed payments.
•Attended to the customer's needs and inquiries.
•Took over-the-phone personal and business orders.
•Warmly greeted customs as they entered and left the store.
•Stocked items onto the shelves and displays.
•Cleaned the store location.
•Performed closing and opening duties.
Buffalo Wild Wings
3236 N Rock Rd #190, Wichita, KS 67226
Host to Server
Dec. 2008 - Jan. 2010
I started as a host performing duties including:
•Greeting and seating customers, utilizing a seating chart and time management, occasionally helping the servers by getting drinks, running food or bussing tables. My duties also included cleaning the bathrooms and menus as well as packaging To-Go orders and using the cash register to take payments for those orders. After I began serving, duties included: Training new employees.
After I began as a server, my job responsibilities included:
•Trained new employees.
•Performed above average in the upselling of pre-determined menu items.
•Greeted and seated customers warmly.
•Attended to all customer needs and inquiries.
•Took food and beverage orders.
•Delivered orders and filled customer requests.
•Handled payment methods and operated the cash register.
•Assisted with To-Go orders.
•Cleaned and performed end-of-shift side tasks.
•Performed opening and closing duties.
Subway
6218 E 37th St N, Bel Aire, KS 67220
Sandwich Artist
(I was offered a promotion to Shift Leader at the age of 16, but declined because I was also a full-time high school student.)
Oct. 2006 - July 2008
•Training new employees.
•Was given the responsibility of overseeing employees and overall store operation while a manager was not present.
•Was permitted and trusted to work in the store alone for up to half a shift while handling both drive-thru and in-store orders.
•Was permitted to have access to store keys and the code and operation of the store's safe.
•Took food orders over the counter as well as call-ahead orders.
•Cleaned, organized and stocked product.
•Prepped, packaged and prepared food.
•Provided friendly and precise customer assistance over the counter and via telephone.
•Managed the cash register and handled payments.
•Performed opening, closing and end-of-shift duties.
Credentials
CNA: Certified Nurse's Assistant #213420
CMA Certified Medication Aide #213420
Trained CPR Practitioner: Licensed by the American Heart Association #KS00213
Paid Nutrition Assistant: Certified by Midwestern College
Food Handlers Card: Valid until Nov. 2018
Education
WATC Wichita, KS
Currently enrolled with hopes of obtaining my RN.
Midwestern College Wichita, Kansas
Earned my CNA and CMA certifications.
Wichita Heights High Wichita, Kansas
Graduated in May 2009.
References
Joyce K. (CMA)
Professional
Damon Pottoroff (CMA)
Professional
Charity M. (CMA)
Professional
Naomi Pursely (Restaurant Manager)
Professional
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