CURRICULUM VITAE

OF

MASHAPHU LILLIAN TUMELO

Personal Details

Surname : Mashaphu

Full Names : Lillian Tumelo

Date Of Birth : 1990-12-26

Identity Number : 901-***-**** 08 6

Gender : Female

Marital Status : Single

Dependants : One

Nationality : South African

Home Language : Sepedi

Other Languages : English & Zulu

Criminal Record : None

Health Status : Good

Postal/Residential Address : 1167 Block HH

Soshanguve

0152

Contact Numbers : 073-***-****/079-***-****

Educational Qualifications

High School Attended : Elizabeth Matsemela High School

Highest Grade Passed : Grade 12 (Symbol B)

Subjects Passed : Sepedi

-English

-History

-Geography

-Economics

-Mathematical Literacy

-Life Orientation

Year : 2008

Tertiary Education

Institution : Odyssey College

Course : Call Centre & Computer Studies

Modules (Call Centre) : Interview Skills

-Customer Service

-Communication Skills

-Inbound & Outbound Call Management

Modules (Computer) : Microsoft Office Word, Microsoft Office Excel, Internet Explorer, E-Mail, PowerPoint &Typing Skills [60 wpm]

Year : 19 March 2009

Institution : IQ Academy

Course : Basic Administration Management

Description : Apply efficient time management to the work of a department/division/section

-Conduct skills development administration in an organization

-Manage administration records

-Develop administrative procedures in a selected organization

Period : 10 Months [2011-2012]

Certificate of attendance : Productivity SA

Workshop Attended : Introduction to productivity concepts

-Entrepreneurship

-Business plan

Period : 13 September 2011

Work Experience

Company : Tele-Tech (Absa Call Centre)

Position Held : Call Centre Agent

Duration : 3 Months

Reason for Leaving : End Of Contract

Company : DBN Printings

Position Held : Administration Clerk

Duties : Typing, faxing, laminating, design business cards/pamphlets, scan, making quotations / invoices, solving customers’ queries & other administrative duties.

Duration : From 2009 – 26 June 2013

Skills and Abilities

Listening skill

Able to work under pressure & without any supervision

A good team player, Service driven &Also work very hard to achieve goals

References

Contact Person : D.B Ngwenya

(Director-DBN Printings)

Contact Numbers : (012-***-****/082-***-****

Contact Person : Bra Eddie (Lecturer -Odyssey)

Contact Numbers : (012-***-****

Contact Person : MRS. M.M MASHAPHU

Contact Numbers : 083-***-****

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