Suna Shamas

*** *** ******** ***** **, Apt# ***

Mt Juliet, Tennessee, USA

QUALIFICATIONS

High performing, creative and results oriented professional with immense experience in the areas of business development, account management, sales management, and team management. Proven track record in developing and maintaining customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction. Competent in steering apt business development initiatives and developing business strategies and to enable business growth. Creative, inspirational leader, communicator and outstanding team player that utilizes collaborative approaches in work to translate vision into achievements while demonstrating strong problem-solving and decision-making skills, with a passion for excellence in quality and service. Strong interpersonal skills while contributing to ‘best business solutions’ as per company procedures. Proven ability to work self-directed under pressure in fast-paced environments.

CORE COMPETENCIES

Partnership and Alliance Building Team Management and Supervision Relations Expansion Customer Retention

Business Development Planning Account Development and Management Strategy Planning and Execution

Creating Client Portfolios Sales Development Market Research

KEY SKILLS

Client Acquisition and Relationship – Expert in researching and building strong business relations with new clients, prospecting for potential new clients, and turning prospects into clients. Skilled in identifying potential clients and the decision makers within the client organization.

Customer Service Optimization – Outstanding ability in planning approaches and pitches. Drive the team to develop proposals in alignment with client’s needs, concerns, and objectives. Work with technical staff and other internal colleagues to meet customer needs.

Revenue Maximizing Skills – Competent in presenting new products and services to key accounts while striving towards enhancing existing relations. Participate in pricing the solution/service. Experience in forecasting sales targets and ensuring their accomplishment by the team.

Management and Research – Proficient in handling arising issues through clarifications, emphasizing agreements, and working through differences toward a positive conclusion. Arrange and participate in internal and external client debriefs. Ensure data is accurately entered and managed within the company’s customer relationship or sales management system. Also, track and record activity on accounts and assist to close deals to meet defined sales targets.

Languages – Fluent in English and Arabic, with basic knowledge of French.

CAREER HISTORY

First Wireless X, Plymouth, MI

Key Achievements:

Attained promotion twice in less than a year to the position of a District Manager for outstanding work performance demonstrated by enhancing the revenue on my accounts by more than 20% while adding 9 new accounts to my portfolio.

Approached by the management to train and lead the sales team on methods to build, maintain, and develop client relationships following continuous positive feedback from clients.

District Manager – Business Strategy and Growth Focus

Jul 2014 – Jan 2015

Assistant District Manager – Business Strategy and Growth Focus

May 2014 – Jul 2014

Sales Manager

Feb 2014 – May 2014

Responsibilities:

Lead relationship manager for accounts within my district.

Efficiently enhanced company’s revenue through marketing, networking, and local affiliations.

Executed a self-developed strategy to expand company’s brand and top-line.

Evaluated ongoing market trends to ensure current and new products meet varying consumer needs as well as steering successful launch of new products by organizing sales events and promotions.

Served as final escalation point for all customer service issues.

Effectively coordinated sales distributions by establishing sales teams, territories, quotas, and goals.

Established and managed sales team while enabling requisite training to attain business growth.

Developed effective account relationships, and steered sales through special displays and promotional materials.

Successfully negotiated sales agreements and terms with potential and existing clients.

Chase Bank, Westland, MI

Key Achievements:

Certificate of Achievement (received 3 times) – JP Morgan Chase; Top Ten Sales Producer – Michigan District

Received considerable recognition from managers for consistently surpassing monthly sales goals by 15% over a 6-months period.

Appointed by my manager as relationship lead to manage accounts exceeding over $150,000, as well as, to address and resolve all client queries and concerns to their utmost satisfaction. Successfully ensured 100% retention of all the assigned accounts, as well as, acquired 2 new large accounts.

Relationship Banker/Assistant Branch Manager

Jun 2011 – Jan 2014

Responsibilities:

Efficiently executed diverse tasks such as developing business strategies, conducting branch evaluation, and analyzing consumer’s financial statements and loan composition to boost sales opportunities and referrals.

Accountable for developing and strengthening client relations to enhance profitability.

Leveraged on excellent interpersonal skills in customer interviews to determine possibility of granting loans.

Defined short- and long-term financial forecasts and goals to exceed targets of previous year.

Effectively reviewed sales team’s performance to enable overall improvement.

Proficiently managed customer inquiry and complaints.

Steered recruiting efforts at the branch, including phone interviews, screening of candidates, and face-to-face meetings.

Responsible for supporting the training of new staff regarding effective sales techniques, client relationship management strategies, and sales behaviors.

EARLIER CAREER

Hewlett-Packard, Pontiac, MI

Technical Solutions Representative

Jan 2010 – Feb 2011

ND Industries, Troy, MI

Mechanical Lab Test Engineer (Automotive)

Oct 2007 – Jan 2010

Hilton Embassy Suites, Southfield, MI

Food and Beverage Manager/Marketing Coordinator

Jan 2004 – Sep 2007

EDUCATIONAL QUALIFICATIONS

Masters of Arts in Organizational Leadership

Sep 2009 – May 2011

Siena Heights University, Adrian, MI

Bachelor of Science in Management

Sep 2005 – May 2009

Siena Heights University, Adrian, MI

PROFESSIONAL CREDENTIALS

Safe Act Licensed MLO, Michigan

Various Sales Training covering Customer Experience and Relationship Building, Chase Bank

COMPUTER SKILLS

Proficient in MS Office Applications and VEND software.

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