Customer Service Medical

Yvonne Pommier

***** ********** ****. ****, ** **450

Phone: 832-***-**** E-Mail: **********@*****.***

Objective

To utilize my customer service experience in different stings, including the medical field and my educational background to contribute to the work environment in a positive manner. To apply my personal and professional experiences and problem solving skills to promote excellence within staff, patients, clients and team. To help achieve company goals, understanding their capabilities. To excel in any challenges presented and to be first and foremost a valuable asset and a team player.

Experience

West Oaks Animal Hospital 2014- Present

Client Service Specialist

VCA Animal Hospitals 2014

Customer Service Coordinator. Medical receptionist. Woofware software

FM 529 Animal Hospital & Diagnostics 2013

Medical receptionist/ administrative assistant. Avimark software.

Panda Wellness 2012-2013

Medical receptionist. Cornerstone software.

Banfield Anima Hospitals 2012

Customer Service Coordinator. Petware software.

Education

Lone Star College/ Cy-Fair Campus, Houston TX Ongoing

Continuing education to complete Bachelors Degree in Secondary Education. Currently 86 Approved credits under Arts Major. Transfer pending to the University of Houston.

Interamerican University of Puerto Rico, Ponce Campus 1995-1998

Undergraduate education with 66 approved credits. Secondary Education / English as a Second Language.

Skills

Fully bilingual; Spanish (written and fluently spoken). Multi-task oriented. Type 48 wpm. Experience with EMR and charting. Computer literate, office equipment handling experience. Multi-lines phones, 10 key and high volume traffic. Medical record management, patient admission and discharge. Medical referral handling and data entry. Scheduling and office communications. Event planning and execution. Translations including medical. Web management. Cash handling, online pharmacy and insurance verification. Software experience (Avimark, Cornerstone, Petware, IntraVet, Demand Force, Vet Matrix, Woofware).

References upon request.

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