Customer Service Representative

REGINA CHANEY

**** **** ***** **, *******-Salem, NC 27106

Home: 336-***-****

Email: ********@*****.***

SUMMARY

Dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks and

following through to achieve project goals. Seeking a role of increased responsibility, authority and managing

multiple projects using expert time management. Has experience in answering incoming calls while handling in-person inquiries from clients and colleagues with flexibility and hard work with the drive to succeed.

HIGHLIGHTS

Strong organizational skills Data Entry

Active listening skills Microsoft Excel, Word, Access and Power Point

Energetic work attitude Louts Notes

Customer service expert Type 65 WPM

Telecommunication skills Adaptive team player

ACCOMPLISHMENTS

Researched, calmed and rapidly resolved client issues Assisted in updating company database

Verified, edited and modified members' information Consistent 93% and above weekly adherence

EXPERIENCE

Wells Fargo/Apex

Winston Salem, NC

06/2015-Present

Managed Resource Specialist

Provide computer system access to current and new employees of Wells Fargo for International Wholesale line of business

Convert system format and information to new matrix system

Use computer systems BOTS,ART,SPARS and WACS to complete system request and activate or terminate access for employees

Manpower/ BCBSNC

Winston-Salem, NC

Senior Market Administration Representative 10/2014 to 3/2015

Knowledgeable customer service representative of Medicare benefits

Answer benefit and eligibility question for Medicare members

Log calls and grievances for eligible medicate members

Contact and provide benefits to providers on members plans

MONARCH

Winston-Salem, NC

Developmental Specialist

02/2011 to 10/2014

Assist individuals with mental and physical disabilities working on person centered plans, promoting

individual choices and increasing community involvement while providing personal care

Generated weekly and monthly reports for client profiles

Developed individual person centered plans designed to promote educational, physical and social

development.

Conducted small group and individual classroom activities with clients based on differentiated learning needs.

EASTER SEAL

Winston-Salem, NC

Paraprofessional

08/2010 to Current

Support and develop personal centered goals

Promote self-dependency

Assist in social/ community outings

Provide personal care

RANDSTAD STAFFING/AON

Winston Salem, NC

Customer Service Representative 10/2013 to 04/2014-09/2014 to10/2014

Inbound call center rep assisting various employee's with enrolling into health and medical benefits during

open enrollment

Promoted to assisting customers with their health care savings account

Addressed customer service inquiries in a timely and accurate fashion

Built customer loyalty by placing follow-up calls for customers who reported account issues

HIGHER LEARNING DEVELOPMENT CENTER

Winston-Salem, NC

Floating Teacher Assistant

04/2009 to 10/2009

Assisted in classrooms of all age groups from infants to pre K students

Followed lesson plans and assisted lead teacher

Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.

BUNNY STOP PRESCHOOL

Winston Salem, NC

Teacher Assistant

08/2008 to 06/2009

Assisted lead teacher in daily lesson plans and activities

Developed interesting course plans to meet academic, intellectual and social needs of students

.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning

Coordinated after school and 2nd shift child care

MOVIE GALLERY

Wallburg, NC

Sales Associate

05/2007 to 01/2008

Help assist customers, promote sales, take daily deposit to the bank, open and close store and run cash

register.

Exchanged returned merchandise for customers quickly and efficiently

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high

levels of customer satisfaction

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates

Informed customers about sales and promotions in a friendly and engaging manner

STAPLES OFFICE SUPPLY

Clemmons, NC

Cashier

03/2005 to 04/2007

Cashier/customer service sales floor associate assisting customers over the phone and in store with

inventory.

Guaranteed positive customer experiences and resolved all customer complaints

Maintained adequate cash supply in cash drawers in multiple checkout stations

Recommended, selected and helped locate merchandise based on customer needs and desires

WINSTON PERSONAL GROUP/BELLOMY RESEARCH

Winston Salem, NC

Customer Service Representative

05/2006 to 09/2006

Computer data entry

Conduct surveys via phone for various contracted companies

Provide accurate and appropriate information in response to customer inquiries

Demonstrated mastery of customer service call script within specified timeframes

BS: REHABILITATION STUDIES

Winston Salem State University, Winston-Salem, NC

HIGH SCHOOL DIPLOMA

Carver High School, Winston-Salem, NC

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