HR Operations and Services Coordinator

JENNIFER THOM

*************@*****.*** 916-***-**** Milpitas, CA https://www.linkedin.com/in/jennifernthom EDUCATION

San Jose State

University San Jose

BS IN BUSINESS ADMINSTRATION,

HUMAN RESOURCES

Graduated: May 2015

Cumulative GPA: 3.60

COURSEWORK

Undergraduate

Fundamentals in HRM

Workforce Planning, Staffing

and Training

Legal Issues in HRM

Compensation and Reward

Systems

HR Information Systems

International Issues in HRM

Strategic Management in HRM

Organizational Behavior

SKILLS

Programs

Microsoft Office 2010*

Hiring Strategies*

Talent Management*

Workplace Diversity and

Harassment*

Ceridian (HRIS)

PeopleFluent (ATS)

Documentum

DocuSign

Qualtrics

*Certification in progress

EXPERIENCE

Space Systems / Loral HR OPS AND SERVICES COORDINATOR Apr 2014 – Present Palo Alto, CA

Utilize PeopleFluent (ATS) to input candidate information, monitor requisition progress, and schedule on site interviews

Collaborate with Talent Acquisition to plan and execute their 12 week summer internship program

Input new hires on a biweekly basis; create, monitor and process personnel change forms in Ceridian (HRIS)

Implement a new online data-saving platform to ensure employee documentation is securely stored

Administer various company programs, such as anniversary service awards, charitable contribution, and tuition reimbursement

Liaison for unemployment claims, routing pertinent information to Equifax

Provide HR metrics, dashboards, and analysis upon request

Advise employees on HR related policies and procedures

Schedule and conduct exit interviews of voluntary terminations; analyze and relay concerning trends to Human Resource Business Partners (HRBPs) to increase employee retention and decrease turnover

Prepare and process termination documentation for reduction in force events

Support HRBPs in various employee relations case; coordinate and provide case management documentation for possible litigations

Participate / engage in projects such as onboarding, assimilation, Learning and Development training and other group wide activities

American Gateway MARKETING DIRECTOR

Sep 2013 – Apr 2014 Milpitas, CA

Instilled a positive image of the firm and its associates through merging multiple social networking sites onto one platform

Ensured customer satisfaction via customer relation analysis on a bi-monthly basis

LEADERSHIP EXPERIENCE

Alpha Kappa Psi SERVICE COMMITTEE MEMBER

Jan 2015 – May 2015 San Jose, CA

Organize community service events for at least 50 individuals

Collaborate with colleagues to further professionalism and networking skills on a weekly basis

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