Customer Service Manager

**** ******* **** ***, ********, Ohio 614-***-**** **************@*****.***

Ternika Griffin

Objective

To obtain a position with a growing organization where I can maximize my management skills, quality assurance, program development, and training experience

Experience

March 2014-Present

Columbus Regional Airport Authority

Columbus, Ohio

Custodian

Washes and sanitizes bathrooms fixtures daily with germicidal solution.

Dusts, washes and sanitizes other surfaces as specified in schedule.

Refills paper towel, tissue, toilet paper and hand soap in all dispensers

2011- 2015

Tim Horton’s/Coldstones

Columbus, Ohio

General Manager

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Managed accounts payable, accounts receivable and payroll. Consistently obtained highest rating from the county health department

2005-2011

Sam’s Club

Columbus, Ohio

Check Out Supervisor

Delivered excellent customer service by greeting and assisting each customer. Determined staff promotions and demotions, and terminated employees when necessary.

Trained staff to deliver outstanding customer service

Addressed customer inquiries and resolved complaints.

2002-2005

CVS Pharmacy

Columbus, Ohio

Customer Service Supervisor

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices

Opened and closed the store, which included counting cash drawers and making bank deposits.

Inventory and Ordering over saw and completed constant upkeep of store

Education

2011

South-Western Career Academy

Grove City, Ohio

G.E.D

Servesafe 2012

References

References are available on request.

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