ms,mo,typing,35 wpm, faxing,filing,office duties

Angelica Hernandez

**** ******* **** ** ? Houston, TX 77093 ? ? cell: ? 832-***-**** ? ***********@*****.***

Q U A L I F I C A T I O N S

Excellent oral/written communication, multi-tasking, interpersonal, intuitive, technical, analytical, troubleshooting, problem solving and people skills.

Continual learner, able to easily grasp and implement new ideas and concepts.

Bilingual, able to fluently speak, read, and write in both English and Spanish.

Excels within highly competitive environments where leadership skills are critical to success.

Dedicated, innovative and self-motivated team player/builder with a superior work ethic.

Advanced typing skills; 45wpm with 10-key by touch.

C O M P U T E R S K I L L S

Microsoft Windows; 95, 98, ME, and XP

Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Outlook, Microsoft Powerpoint

Microsoft Works and Word Perfect

W O R K H I S T O R Y

Loan Star Title Loans

September 2011 Current Houston, TX

Write out title loans on car titles, evaluate vehicle handle cash greet customer promote company

Call and confirm payments with customer answer incoming calls. Clean office order office supplies take cash payments, credit card payments, money order payments cahier check payments. Filing alphabetized closing out accounts with other companies. Re stocking of company orders, bilingual,read, write and speak. C.S.R.

I.R.T.

Inbound call center October 2009 March 2010 Houston, TX

Verizon Wireless/ Metro Pcs/ Alltel telecommunications Bilingual C.S.R.

. Answered all incoming calls.. Explain product to customer as well as answer questions regarding insurance.

. Take payments by phone weather it be by credit card, check or money order.

. Get customer to correct department for further assistance.

. Listen to customer’s needs and help them in replacing phone.

Able to use I care system and avaya phones.

Houston Spine and Rehab

Houston, TX

Rehab Tech January 2008 -June 2008

Signed patient(s) in and looked for their chart.

Answered multiple phone lines and took messages.

On hand experience customer service with patients.

Faxed and made copies of important medical documents.

Called patients to confirm appointments for that day.

Filed and copied medical records.

Filed all discharged patients charts in alphabetical order.

Filed by Workers Compensation, Personal Injury, Private Insurance Policy.

Take patient(s) pre pain levels and any comments patient(s) had due to their injury.

Record patient(s) treatment schedule for that day. Along with post pain levels.

Helped the doctor with patient(s) on spare time.

Made sure my area was neat cleaned and sanitized.

Assisted doctor with translation when having Spanish patient(s)

Would use e-stem machine (electrical stimulation )

Depending on patient(s) treatment, I would use a heat or cold pack.

Along with ultrasound machine to move fluid and to make swelling go down due to injury.

After treating each patient for 15 minutes on the machine along with heat or cold pack.

I'd treat each patient by giving them a good massage.

I'd record the patient(s) progress after treatment.

North Durham Chiropractic Clinic

Physical Massage Therapy Assistant

May 2007 to June 2007

Open store make sure all office is cleaned and magazines where put away. Made Sure that all equipment and inventory was re stocked and sanitized made sure all gowns where cleaned. Called and confirmed appointments as well as re scheduling appointments. Filing Out workers comp paper work. Take payments with credit card and cash payments as well use massage techniques to be able to help patient with less pain. Use modalities as well report with doctor regarding pain levels. Wear chiropractic assistant coat as uniform. Filing paper work.

Everyone's Internet Houston, TX

Customer Service/Sales/Technical Support Representative October, 2005 – December, 2006

Answered incoming calls to assist customers

Answered questions concerning customers' accounts such as repair issues, billing information, and confirming payments made

Successfully promoted/sold products and services

Processed telephone payments

Beason Willingham L.L.P

Houston, TX

Office Assistant

April, 2003 – April, 2004

Answered multiple phone lines

Scheduled and verified appointments

Filed, faxed, and made copies

Mail distribution

Familiarized with Lexi-Nexis and Ver-Law computer applications

Wal-Mart Super Center Humble, TX

Sales Associate

August, 2002 – September, 2002

Customer service

Stocked merchandise

Greeted customers

Trained as cashier

Maintained neat and clean work area

Assisted customers and co-workers with various concerns and questions

E D U C A T I O N

Mac Arthur Senior High School

Houston, TX

Diploma May, 2003

References available upon request

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