Customer Service Representative
Resume:
CHARLIENE TINGKINGCO KWAN
*** * ***** **. ****** Barrio Caloocan City
*************@*****.***/********@*****.***
Seeking an opportunity in the field of Customer Service industry to gain work experience and enhance my knowledge and skills.
On the Job Training (250 Hours)
LGU Tourism Office-Padre Burgos
Padre Burgos, Quezon
April 2013 up to June 2013
Receives walk –ins clients/guest inquiries.
Serves as tour guide.
On the Job Training (350 Hours)
Asiaventure Tours and Travel Inc.
MH Del Pilar, Malate, Manila
Receives both phone calls and emails inquiries of clients/guest.
Book and block all rooms according to required standards, manage all special reservations and monitor all reservations and discounts.
Customer Service Representative (May 08, 2015 to Present)
Expert Global Solutions
Quezon Ave, Centris Site
Informs clients by explaining procedures; answering questions; providing information.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Tertiary Manuel S. Enverga University Foundation
June 2011 - 2015 Bachelor of Science in Tourism Management
Secondary Lucena City National High School
June 2010- March 2011 Lucena City, Quezon
June 2007- March 2010 Ramon Magsaysay (Cubao) High School
Brgy. Pinagkaisahan, Cubao, Quezon City
Primary East Bagong Barrio Elementary School
June 2001 – March 2007 Bagong Barrio, Caloocan City
Tour Guider’s Club 2013 - 2015
Union Federation of Tourism Educators (UFTE) 2013 – 2015
El Turismo Society 2011 – 2015
7th Annual National Tourism Student’s Congress March 1, 2013
Treston International College
Taguig, Metro Manila
Green in Water Transportation Cruising September 18, 2012
CTHRM Department Coffee Shop
Site Village, Lucena City
A Better me: A workshop on Good ethics November 18, 2011
and Decorum
University Covered Court, MSEUF
Lucena City
Computer literate Good communication skills Interpersonal Skills
Hardworking Basic Mandarin Attention to Detail
Multi-tasking Listening
Date of Birth : December 21, 1994
Place of Birth : Linamon, Lanao Del Norte
Citizenship : Filipino
Height : 5’3”
Weight : 45 kls.
Sex : Female
Civil Status : Single
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