Customer Service Sales

CURRICULUM VITAE

SANDEEP SINGH

Mobile:+91-988******* Email: **************@*******.***

Career Objective

A position in which my organizational abilities, team skills and education can be utilized to take up any type of challenge to the best of my abilities.

Industry Experience

SEP 2013 ONWARD ICICI Bank Limited

Joined as a – Deputy Branch Manager with ICICI Bank Limited, Kurushetra

Job Profile:

•Handling Branch, Compliance, MIS, Outsourcing, Banking, Accounts and Customer Service.

•Have thorough knowledge about the products.

•Co-ordination with branches, customer relation Managers & officers

•Handling Walking Customers.

•Administering day-to-day branch activities like cost control, budgeting, record keeping, inventory management and other general management activities.

•Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.

•Handling verification of Cash Vouchers and Non Cash Vouchers and Inventory.

•Handling all Customers Queries like Fixed Deposits issues, Accounts Related issues and other banking issues.

• Handling Audit activities.

•Review & Monitors AOF Rejection cases, account closures overdue FD & FD maturity data and renewals thereof.

•Daily checking of common pending folders of branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits.

• Imparting training to the branch staff through Knowledge nuggets daily workplace Meetings, Saturday Learning workshops, PD, e-test and e-learning .

•Bench creation for various roles in the branch including that of DBM.

•Timely closure of audit – related matters.

•Closure of key audit findings of IAD and RRM audit reports within TAT.

•Physicals Verifications and reconciliation of various inventory items.

•Security items like cash, DD-PO Stationery, Foreign Currency, Keys, Gold Coins, Jewel Loans Packets, Account opening Kits .

•Maintain optimal Cash Holding at branch so as to ensure minimal cost of cash holding.

•Ensure timely recovery of interest and service charges.

JAN 2010 ONWARDS HDFC ERGO General Insurance Co Ltd

Joined as a –Sales coordinator with HDFC ERGO General Insurance Ltd, Chandigarh

Job Profile:

•Working as coordinator in Banc insurance channel and co coordinating with dealer and corporate agents for sourcing business.

•Maintaining MIS at branch level.

•Handling all queries of dealers and corporate agents regarding policy servicing,endorsement payouts.

•Has successfully recruited 80 agents and delars out of which 50 are active till date.

•Have thorough knowledge about the products of the company and provide

training to dealers and corporate agents.

•Fully trannied in POS,HELOIS,AND XGEN.

•Handle customer, dealers and agents queries/complaints and respond promptly.

•Handling all back office work and Reporting to the HO

Promote As a Operation Executive in HDFC Ergo General Insurance Company LTD Patiala

Job Profile:

•Handling Branches Compliance, MIS, Outsourcing, Banking, Accounts and Customer Service.

•Co-ordinate with the various departmental head’s for smooth functioning of business and ensuring that around Time is met.

•Maintaining MIS at branch level.

•Handling all queries of dealers and corporate agents regarding policy servicing, Endorsement payouts.

•Cancellation, endorsement and extension of issued policies at client’s request.

•Co-ordination with branches, customer relation Managers & officers, agents and customer.

•Overseeing complete branch operations with key focus on bottom line profitability by ensuring optimal utilization of available resources.

•Liaison between the IT dept. and policy service department in case of system error.

•Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.

•Handling Walking Customers.

•Administering day-to-day branch activities like cost control, budgeting, record keeping, inventory management and other general management activities

•Co-ordination with Sales and agents for cover note books Recon.

JAN 2008 ONWARDS ICICI LOMBARD General Insurance Co LTD

Joined as a –Operation Executive with ICICI Lombard General Insurance Ltd, Patiala

•Overseeing complete branch operations with key focus on bottom line profitability by ensuring optimal utilization of available resources.

•Devising and implementing policies/procedures and trainings for the all round development of branch with the objective of long-term expansion.

•Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.

•Co-ordination with branches, customer relation Managers & officers, agents and customer.

•Co-ordination and resolving queries regarding the policy issuance status dispatch, pending reasons etc. raised by branches, call center and profit center.

•Liaison between the IT dept. and policy service department in case of system error.

•Cancellation, endorsement and extension of issued policies at client’s request.

•Responsibility to enhance and maintain Quality Operational Output. Manage payment to brokers, agents & channel partners with in agreed turn around time, coordinating with finance for operational budget, providing inputs to sales regarding the quality for the vertical business Optimum utilization of manpower in various operational areas.

•Administering day-to-day branch activities like cost control, budgeting, record keeping, inventory management and other general management activities

•Handling Branches Compliance, MIS, Outsourcing, Banking, Co-insurance Accounts and Customer Service.

•Co-ordinate with the various departmental head’s for smooth functioning of business and ensuring that around Time is met.

Academic Profile

• MA in Public Administration from IGNOU

• Passed Bachelor in Arts from Punjabi University in 2007

•Passed Intermediate in ARTS from P.S.E.B Board

•Passed High School from P.S.E.B. Board.

Computer Proficiency

•Ms-Office (Word, Excel, PowerPoint)

•Internet.

•

Personal Details

Date of Birth : 08-March-1986

Father’s Name : Shri Labh Chand

Marital Status : Married

Languages Known : English, Hindi & Punjabi

Phone : 098********, 017*-*******

Permanent Address : H no 364 Bhim Nagar Patiala(Punjab)

Date: (sandeep Singh )

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