Project Coordinator
Resume:
Irving, TX *****
( C ): 214-***-****
E-mail: *********@*****.***
RAHUL PATEL
Summary of qualifications
Detailed oriented professional with experience in IT and software testing. Proven to produce results, delivering ahead of timeline. Adept at using both manual and automated testing tools to test for regression, user acceptance and functionality. Liaise with developers and carrier technical managers to document reviews and provide feedback.
Technical Skills
Software Testing, Quality Assurance Testing, software configuration testing and manual testing for mobile devices and applications, UAT
Software bug tracking using JIRA
Preparing Test Plans, Test Scenario, Test Cases, Test Results and Test Summary reports
Windows XP and Windows 7 (configuring and installing), Mac OSX, VMWare configuration
Microsoft Office 2003, 2007 and 2010 (Word, Excel, Access, and PowerPoint), Adobe Acrobat Professional
Familiar with BlackBerry, Android and iOS software, Remedy Ticket System, Peregrine Ticket System, McAfee Enterprise Virus Scan, Norton Antivirus, Symantec Norton Ghost, MS Active Directory, MS Lync, NetMeeting, RSA VPN
Hardware: Laptop/Desktop (HP, IBM, Dell) Laptop (Mac), BlackBerry phone, iPhones, Android devices, Canon printers, HP Printers, PBX, Polycom Video Conference, Cisco Telepresence, KVM switches
Familiar with Novell IPX, ISDN, Frame Relay, PPP setup, VLANS on Cisco Routers and Switches
Education
2002 – Feb 2003 Heald College San Jose, CA
Computer Networking (Cisco Certified Network Associate)
A+ certified, CCNA certification (completed 02/2003)
Professional experience
April 2015 – Present Texas Health Resources Flower Mound, TX
Technical Assistance to Internal Customers via email, phone and in person
Telecom setup and support of Cisco Phones
Troubleshoot problems with Microsoft Windows, Office, Exchange, Active Directory and VPN
Configure, Troubleshoot and repair laptops, desktops, handhelds and other hardware peripherals
Create requests for quotes and ensure corresponding items are delivered
January 2015 – January 2015 Verizon (Tekmark) Irving, TX
Software Tester
Perform testing on the Video Media Server (VMS) and FiOS Mobile application
Execute manual test cases for FiOS Mobile application for iOS and Android devices.
Review requirements for features being tested and update/modify current test cases.
Record all defects in JIRA and provide logs to developer. Provide root cause analysis on all defects reported
Present updates to management daily on defects currently being worked on, provide estimated time to resolution
January 2013 – September 2014 BlackBerry Irving, TX
Software Test Specialist
Familiar with QXDM, MKS Integrity and JIRA. Reported bugs in JIRA and tracked them until resolution.
Responsible for executing manual test cases for sanity, regression, carrier and release testing, UAT
Debug, report and retest issues for problems encountered during testing
Performed carrier testing primarily for Verizon. Testing focused on Visual Voicemail, Browser, VZ Backup Assistant and My Verizon
Review Verizon and AT&T test requirements. Performed AT&T CAT (10776) and VZW CAT
Collaborate with other team members and CTM to resolve issue prior to final bundle release to carrier
Test BlackBerry devices which are Alpha, Beta and In Market
Perform software configuration testing on current In Market devices using BlackBerry tools application, assist with Stability testing with execution of build runs and identify software defects
Train new hires and interns on process and software testing tools used
Contribute to performance appraisal for team members and coaching on current policies and procedures relating to projects
August 2008 – December 2012 BlackBerry Irving, TX
Sr. Desktop Support Specialist
Responsible for leading Desktop Support team on daily tasks and projects. Make sure that projects assigned are completed on schedule
Coaching junior desktop specialists, provide performance reviews
Technical Assistance to Internal Customers via email, phone and Remedy Ticketing System
Telecom setup and support of Cisco Phones
Troubleshoot, Software, Hardware Issues on Windows, Mac and Linux Environments
Maintain and support conference rooms with Polycom VC and Cisco Telepresence.
Troubleshoot problems with Microsoft Windows, Office, Exchange, Active Directory, Blackberry and VPN/RSA
Imaging software deployment using Symantec Ghost Imaging
Configure, Troubleshoot and repair laptops, desktops, handhelds and other hardware peripherals
Involved in project management of hardware refresh for customer service organization and deployment of Ubuntu for R&D. Provide weekly report to Manager and executive team on progress of project
February 2008 – August 2008 Perot Systems Plano, TX
Desktop Support Specialist
Assisted in troubleshooting Alamo/National Rental car handheld systems
Involved in refreshing 5,000 desktops in the U.S. and Canada
January 2006 – December 2007 FDIC Dallas, TX
Desktop Support
Provide telephone, email and/or in person support for software or hardware issues
Configure printers and establish network connections and provide assistance to resolve various printing issues in a LAN/WAN environment
Escalate complex problems to Remote Support Engineering or Field Engineering teams
Track all calls in Remedy ticketing system and make sure tickets are resolved in a timely manner while maintaining customer satisfaction
Update managers and leads and update IVR and message board of any system outages
Install FDIC Windows XP image on new desktops and third party applications
July 2005 – November 2005 Countrywide Home Loans Plano, TX
System Support Analyst II
Support calls in a call center environment relating to Edge software used by branches
Log all calls in Remedy ticketing system
Remotely assist users to update printer drivers, assist with lotus notes and help download mortgage forms, reset user network passwords, ping server, router and switches to check connectivity
Make sure that group tickets are closed in a timely manner and proper resolution is used to resolve issue.
Help install hardware and software applications. Install Microsoft, in-house and third party applications
2003 – July 2005 Pepsico Plano, TX
Customer Service Help Desk Analyst
Attend to calls in a call center environment relating to the FritoLay Handheld used by route sales representatives
Attend to calls in a call center environment relating to FritoLay Handheld
Log call in Peregrine ticket system and assign to appropriate second level team
Troubleshoot hardware and software errors on Handheld
Monitor applications on internal telnet client to ensure orders are being uploaded
Research and problem analysis
Support second level team with additional
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