Management Project

Arindam Das

#***/* ********,

HRBR Layout,

Thomas Town Post,

Kammanahalli Main road,

Bangalore-560043.

Phone: 097********

Email: ***************@*****.***

Objective

Looking for a challenging role in an organization which will leverage my technical and management skills.8 years of comprehensive experience in the telecom and Information Technology arena, I look forward to leadership roles which will bring out my potential as an effective leader. Having worked for major global and Indian Telco's/CSPs, I expect to work for an organization which would leverage the true potential of an employee to the maximum and provides a healthy and continued growth environment.

Summary

8 years of comprehensive experience in Telecommunications and Information Technology domain. Extensive experience in BSS/OSS Project Management, Service Delivery & Team Management.

Leading the core Billing development team and the testing team. Responsible for system design and development from business requirement to production implementation. Full responsibility for project tasks, milestones and quality.

Expertise in solution Design, solution architecture, Billing SME, Business Analysis, Functional and Technical design with implementation, Technical Project Management, Operations.

Responsible for BSS/OSS technology selection, requirement management, effort estimation, solution design.

Experience of product up-grade/migration project for billing products. Experienced in both the waterfall & Agile methodologies of SDLC. Experienced in team management activities viz. Test Effort, Estimation, Status Reporting, Task Assignment, Scheduling & Tracking, and Talent Acquisition & Resourcing.

Facilitate the creation of the solution document mapping the captured requirements to Kenan-Fx product portfolio, identifying gaps, creating the requirement traceability matrix

Extensive experience in the Comverse CCBS(Kenan 11.0,11.7,12.0,12.5)

Extensive hands-on experience in Kenan development using Java APIs,Pl/sql,scripting and Configurations (packages & products, contracts, discounts, usages, journals), Testing, operations and enhancement. Having thorough knowledge in the Kenan Billing and Rating modules. Exposure obtained in the following modules of Kenan:-SIN, ARCH, payments, Collections, Tax etc.

oThorough understanding of Quality Assurance (QA) process. Strong experience in Requirement Analysis, Test Planning, Test analysis, Test Management, Test case & Test Strategy Design, Defect tracking and Test Reporting and have a good understanding of the Software Development Life Cycle (SDLC).

oInvolved in designing and understanding on CRs, Process documents, UAT document and SIT documents.

Develop and Manage the project team by laying clear guidelines using teams norms, role responsibility matrix, project organization charts, training paths, conflict resolution, internal reviews and status meetings as tools to facilitate synergy, clarity and project commitment.

Interfaced with clients’ team and executives to define Project requirements and translate business objectives into tactical plans.

Specialties include

Expertise Area:-Team management, solution architecture, solution designer, Billing Configuration, QA, Maintenance and Operations, Business Analysis.

Domain Knowledge: Telecom Billing,BSS

Work Experience

Working as a Module Lead in Mindtree Ltd. from Feb 2014 till date.

Worked as a Senior Software Engineer in Accenture Services Pvt.Ltd from July 2010 to 17th Feb 2014.

Worked as a Consultant for Diksha Technologies Pvt.Ltd from May 2008 to July 2010.

Worked as Software Engineer for McCreade Software (Asia) Pvt. Ltd. from Nov 2007 to till Apr 2008.

Skills

Management Skills

ITIL V3 2011 Foundation,Prince2 Practitioner.

Technical Skills

Sql,Pl/sql,Shell Scripting, Java API, system Integration.

Database

Oracle,Sql Server,sybase

Tools

Toad, Putty, Soap UI, Eclipse

CC&B Systems

Kenan 11.0,11.7,12.0,12.5;OBRM 7.5

Test Management

Mercury Quality Centre, silk central

Defect Management

IBM Rational Clear Quest

Certifications

1. ITIL V3 2011Foundation(GR750071458AD)

2. Prince2 Foundation Certified( 5425704.20427104)

3. Prince2 Practitioner Certified( 5425704.20427103)

Educational Qualification

Master of Computer Applications (MCA) from CMR Institute of Management Studies, Bangalore University (2004-2007).

Bachelor of Computer Applications (BCA) from CMR Institute of Management Studies, Bangalore University (2001-2004).

Key Projects

Mind Tree Ltd.

Leading the offshore Billing team.

Engaged as a solution designer/architect and responsible for designing E2E Solution with Comverse portfolio addressing the customer needs, managing the techno-commercial aspects. Mapping business requirements onto Comverse’s product capabilities, integrating Kenan billing module with various upstream and downstream interfaces.

Responsible for the architectural integrity of the billing system.

Experienced in the Billing migration in relation to transformation projects.

Highly experienced in Kenan configurations of various modules and the entities of Kenan data model.

Experienced in areas of custom solution development using Java APIs(JavaBeans).

Experienced in development of custom scripts and procedures that meets complex business requirements of the client.

Experienced in integration of the billing system with upstream and downstream interfaces.

As a lead functional expert, determined cross over impacts / dependencies between various teams.

Facilitate the creation of the solution document mapping the captured requirements to Kenan-Fx product portfolio, identifying gaps, creating the requirement traceability matrix.

Involved in Impact assessment, process & business analysis, requirements definition and System Design approval

Exposure in managing vendors for billing transformation projects.

Handling Testing team and involved majorly in Project Planning, Budgeting,Recruitment, Ramp up and Resource Distribution in V model approach

Reviewed the test scenarios drafted for the BAUs to be tested properly in AT/CAT/SIT etc. environments.

Manage and facilitate the ‘Project Scope’ encompassing the IPA deliverables, capturing the Client's business, functional and non functional requirements, constraints, assumptions and ‘out of scope’ candidates, getting sign-off, and base lining the document.

Develop and Manage the project team by laying clear guidelines using teams norms, role responsibility matrix, project organization charts, training paths, conflict resolution, internal reviews and status meetings as tools to facilitate synergy, clarity and project commitment.

Lay guidelines for efficient Change Management Protocol, CCB audience, ensuring impact analysis, alternate detailing and re-base lining of schedule, budget and/or scope only on a case by case need basis.

Interfaced with clients’ team and executives to define Project requirements and translate business objectives into tactical plans.

Change requests, Resource planning, Crisis and conflict management.

Product and Project Scope presentations and Demonstrations to the client management team.

Formulate work breakdown structure, monitor project progress, and indentify resource within the organization and subsequent mapping with respective vendor, track dependencies and timely reporting of issues within.

Resource management, performance evaluation, knowledge management and training and conflict handling.

Accenture Services Pvt. Ltd.

Played the role of offshore POC for the Billing team (dev/test).

Played the role of a solution designer. Responsible for providing e2e solution concerning various aspects of the billing system.

Overall functional knowledge in the order to cash lifecycle.

Experienced in Billing configurations. Involved in the creation custom scripts and procedures.

Experienced in various Comverse Kenan modules such as :-Usages, Rating, Billing, Payments, Adjustments, Collections, Arch, Journals.

Exposure in custom solution development using Kenan APIs.

Exposure in development of custom scripts/procedures.

Involved in performing the peer review of the custom billing solutions

Responsible for defining the scope of development within the context of each release / delivery.

Experienced in the creation of IA, new requirements tracking, development of CRs/test scenarios, defect tracking.

Involved in the development plan preparation, estimation. Also, developed the ADM estimator for the offshore billing team.

Extensive E2E experience in Test design for Order provisioning, Fulfilment, Service Assurance and Billing(OBRM).

Experienced in E2E testing of order to cash stream following the RODOD approach involving Siebel CRM,

AIA,OSM and OBRM.

Designed test plans and test strategies,the entire end-to-end testing framework for the offshore test team. Performed gap analysis to ensure that business requirements and functional specifications are tested and fulfilled.

Exposure in managing vendors for billing transformation projects.

Work closely with the Core project team to formulate the WBS, duration estimates and schedule.

Training and mentoring of new team members, task assignments, and reviewing of work output.

Hands on experience in preparing requirement traceability matrix.

Management escalation, expedition, and reporting on UAT issues and defects as reported by UAT testers. Management of scheduled and unscheduled releases into UAT environment and all associated communication.

Tata Consultancy Services

As the Technical Team Lead [Onsite]

- Providing Technical Leadership at the clients site

- Handling Billing solutions.

- Distribution of workload,

- Taking part in the Recruitment drive,

- Reporting the work status, issues, risks weekly.

- Took proactive part in establishing & streamlining billing development processes end-to-end

- Stepped in the technical analyst role for functional, technical, feasibility & option analysis & assessment.

Ensure all requirements are effectively gathered and provided to the vendor with minimum CR’s.

Project Planning and monitoring the schedules. Handled capacity management for the team.

Involved in the operational activities/production support for 20 billing zones of the client.

Was involved in designing and formulating the Operations calendar.

Responsible for planning the Bill run schedule and implementing the same.

Was responsible for handling all escalations from the Billing perspective and driving the team and the client to ensure a smooth and successful Bill Run.

Responsible for analyzing the configuration related issues and in the generation of reports as required from the Operations perspective.

As a Lead was looking after the following modules:-payments, adjustments, Collections, Deposits, Refunds, Journals, Taxes.

Responsible for monitoring the SLAs for L1/L2 tickets.

Monitored the Dunning activities and the Billing related issues (Pre/Post Bill run).

Was responsible for driving all client interactions to settle all O&M issues related to Billing.

COLT India

Part of UAT team and involved in the complete rating and Billing process of Kenan Fx .

Involved in all phases of testing extensively viz. Sanity testing, regression testing, integration testing etc.

Involved in writing test cases and executing them.

Part of Production Script testing and production script testing team.

Responsible for CAT file verification. The Cat file will give the customer his call details which he can view online.

Involved in defect management.

Wipro – Aircel

Involved in the development and configuration of feasible Aircel plans using Kenan FX.

Discussion with customers of RFP and response of RFP documents.

• Work closely with the presales team in understanding the client requirements and proposing solutions from a technical perspective.

• Perform POC.

• Helping other team members in configuration

• Follow up with the internal team/client after submission of the proposal.

Experience with full cycle development from conceptualization to configuration and deployment.

Custom developments using pl/sql and Unix.

Involved in e2e testing of the products.

Primary Responsibility involved products configuration - Kenan Fx

Conversant in configuring Kenan Fx Products, Packages, Discounts, Contracts, Unit Credits,journals and other related entities in Kenan Fx.

Working on development and analysis of CRs .

Developed plans for verification and validation of requirements at all levels.

Techno Dyne Job Portal (TD Search Engine)

Involved in Analysis, Design and Implementation of the TDSearch Module.

Search Engine Development.

Complete Graphical User Interface Design.

Documentation and User Manual.

Development of Stored Procedures.

I hereby declare that the above-mentioned details are true to the best of my knowledge.

Place: Bangalore

Date: [Arindam Das]

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