Information Technology

LaKenya Clay

**** *********

St Louis, Mo *****

Cell 314-***-****

***********.**@*****.***

Objective: Detail oriented and thoughtful professional prepared to utilize my skills and excel where proven performances will result in opportunity advancements. Education:

ITT-Technical Institute 2003-2006 Eath City, Mo.

Associate of Applied Science Degree

(Information Technology-Software Applications and Programming) Honor Society and membership.

Florissant Valley Community College 2001-2001 St Louis, Mo. Courses for Computer Programming.

Forest Park Community College 1995-1995 St Louis, Mo. Basic College Courses.

Al-Med Academy 1996-1996 St Louis, Mo.

Classes for Medical Assistant.

Technical Proficiencies:

Languages: Visual Basic and GUI Programming,Visual Basic.net, Java, C++, HTML and XML, Web Design Development, Databases, Sequel, SQL (Structured Query Language) Networking: TCP/IP, Hardware

Knowledgeable/Experienced in FTP File System, Application Support, Mail (SMTP, POP), LAN Network, Firewalls, McAfee, Active Directory, Device Drivers, Linux(Oracle). Platforms and Operating Systems: Unix, Linux (Red Hat), Windows 2000/XP/Vista, Windows 8, MAC OS.

Tools: Norton Firewall, McAfee/Norton Virus Protection Utilities, Internet Browsers, Microsoft Office Suite (Word, Excel, Power Point, Access, Outlook). Professional: Data Entry, Office, Clerical, Typing (60 WPM), 10 Key, Healthcare Collections,Customer Service, Accounts, knowledge of medical assistant work. Work History:

2015-Current Customer Service Representative US Tech Solutions Inc Edison, New Jersey. Use many different software applications to assist patients. Physician orders, maintain inquiry documentation, healthcare collections and accounts. Handle physician and physician advocate inquires. Work in a call center using healthcare collection skills to help patients with accounts and insurance information. 2006-2007 and 2008-2013 Pharmacy Technician Walgreens Pharmacy St Louis, Mo. Scan and type prescriptions to be entered into Walgreens Intercom System. Fill prescriptions, doctor calls, ordering medication, insurance issues, warehouse, and customer service. Multitask and help patients with questions about their prescriptions. Use workflow to help pharmacy run smooth in a timely manner for production.

2008-2008 Tech Support/Help Desk Technician Convergys St Louis, Mo. Worked in a call center setting to help customers troubleshoot their computers and modems. Used different applications and software to find out why computer is not working properly. Setup field technicians for customer service.

2004-2005 Telephone Research Interviewer Doane Marketing Research St Louis, Mo. Talked to farmers and conducted surveys on what pesticides farmers used on their crops.Agricultural research for the Doane to get information on what type of seeds, herbicides and insecticides farmers used for the economy through research study.

Key Strengths:

Finely tuned analytical research skills with dedication to problem solving and presentations. Adept at maintaining an exceptional rate of productivity, accuracy, efficiency, and proficient with details. Key Achievements:

Honor Society in school.

Completed classes in pharmacy to prepare for pharmacy certification. Certification:

Pharmacy Technician license.

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