Customer Service Management

MASONPAMELA

*** ********** ****** 919-***-**** ************@*****.***

SUMMARY OF ACCOMPLISHMENTS

My career reflects hard work in the area of attention to detail and the ability to meet exact specifications in the area of cost, quality, and time objectives.

My motivational levels are in the area of inspiring and encouraging others in the workplace in the specific area of using excellent leadership techniques and professional attention to detail supplemented by the ability to influence and stimulate others

My expertise consists of being an organizer, and energetic, aggressive communicator with a proven ability to accomplish the most detailed, sensitive activity while remaining with the prescribed policy.

My professional and educational history reflects the stability of total involvement, high motivation, student mentoring, and good clear communication with others in the workplace, college, and outside the workplace.

My lapse in my working experience includes: being a stay-at-home-grandmother raising six grandchildren and pursuing online education since: 2010 – Present (2015).

My goals in the workplace is; to make a difference in areas such as: collaborating, creativity, innovation, communication, and organization. My education consists of many courses in management and organizational leadership and change.

EDUCATION

MBA – MASTER OF BUSINESS ADMINIATRATION-

MBAPM13,COLORADO TECHNICAL UNIVERSITY, COLORADO SPRINGS, CO

EXPECTED - 10/14/2015 – 9/20/2016

Master of Science, in Management and Organizational Leadership and Change

Colorado Technical University, Colorado

Springs, CO

Graduated Aug, 2015

Bachelor of Psychology, in Graduated Feb, 2014

Organizational Behavior

Colorado Technical University, Colorado

Springs, CO

Associate of Science, in Graduated, Sept, 2012

Criminal Justice

Colorado Technical University, Colorado

Springs, CO

Certificate, in Computer Analysis

Detroit Business Institute of Southfield, MI Graduated, June 1991

SKILLS & ABILITIES

MANAGEMENT

Critical thinking, decision making and problem solving skills

Planning and organizing – organizational abilities

Excellence communicational skills

Conflict resolution skills

Adaptability – efficient under pressure, always meet deadlines

COMMUICATION

Good communicator

Good judgement

Excellent communication skills both written and oral

Effective listener

LEADERSHIP

Leadership abilities

Strategic thinking: Experienced in developing marketing strategies

Excellence presentation skills

Leadership: An experienced team leader

Team player

Excellent research abilities

EXPERIENCE

Customer Service, Guardian Angel Thrift, Fuquay Varina, NC 27526

My duties included; formulation and implementation of the company’s retail products and services

My skills in being a customer service attendant, involves strategic planning and strategic thinking.

The concepts that I used is organizational developments in keeping the store organized in order to sell products.

I always love smiling and communicating with customers and clients on a daily basis.

MANAGER, Neighborhood Services, Detroit, MI 1994 - 2000

My duties in this company included; coaching, and tacking assignments in order to meet deadlines

My abilities to lead others in high demand situations

My efforts and abilities demonstrates leadership

I have proven leadership and organizational abilities

My observance and focus is analyzing situations and data

SKILLS

Alison (online) courses completed: Leadership Skills in Business, Diploma in Operations Management, Diploma in Customer Service, Diploma in Project Management, Diploma in Human Resources, Diploma in Technology Management, Business Communication fundamentals of Business writing.

Project Management: Capstone courses

Organized Strategic Management: Capstone courses and experiences

References available upon request

Contact this candidate