Customer Service Representative
Resume:
KENNETH MITCHELL
P.O. Box *****
CHICAGO, ILLINOIS 60620
*****************@*****.***
312-***-**** (home)
EXPERIENCE: ZURICH NORTH AMERICA
**/**** ** **/**** Schaumburg, Illinois 60196
Premium Audit Analyst II
Review and process audit recaps for WC, GLO, EOL, BAP and Voluntary audit write ups. To process this, I must pull up the Auditors’ summary checking WC experience MOD’s rate pages, State expense constants and taxes. All of this has to be done before the audit is processed. This process also includes e-mailing the audit to the contact person. After completing this process, I must enter the audit into the policy system and close the audit out of the system. I also answer telephone calls from the insured’s, producers, and underwriters regarding audits, billing or any questions from Zurich employees regarding the audit recap.
CRUM & FORSTER INSURANCE COMPANY
08/2006 to 05/2012 Chicago, Illinois 60606
UNDERWRITING ASSISTANT - COMMERCIAL PROPERTY AND
INLAND MARINE
Support the Property & Inland Marine Department working with the underwriters preparing Quote letters, renewal prepping, uploading location schedules, CAT modeling; preparing reinsurance deal sheets, ordering Marshall & Swift reports, loss central reports, COPE information, loss runs, business income valuation reports, CAB reports, ordering monitor carrier fillings, and any information needed to support the underwriting unit.
07/96 to 08/2006 CHUBB GROUP INSURANCE COMPANY
Chicago, Illinois 60606
CUSTOMER SERVICE REPRESENTATIVE
Support the Property Machinery & Marine (PMM) underwriting department which handles large property, boiler & machinery, inland and ocean marine and excess property accounts. This Involves logging in new business, issuing Quote letters, preparing renewals, updating risk analysis reports, checking COPE information, ordering fire rates, loss control reports, business income valuation reports, Marshall & swift, probable maximum loss
(PML) reports and any other information necessary to handle the account.
08/84 to 07/96 ZURICH/HOME INSURANCE COMPANY
Chicago, Illinois 60606
UNDERWRITING ASSISTANT - NATIONAL ACCOUNTS 9/92 TO 7/96 Handled rating and assisting the underwriters in the Major Account department for Home Insurance Company which was acquired by Zurich in 1995.
UNDERWRITING ASSISTANT - BOILER & MACHINERY 2/91 TO 9/92 Provided underwriting assistance to the underwriters in this stand alone Boiler & Machinery department.
OPERATIONS PROCESSORS III - COMMERCIAL LINES 3/89 TO 2/91 Provided rating and clerical support in the standard Commercial Lines Department.
RATER/DATA ENTRY - PERSONAL LINES 8/84 TO 3/89
Handled data entry and rating for a department handling Homeowners and Automobile Insurance.
04/79 to 08/84 CHUBB GROUP INSURANCE COMPANY
Chicago, Illinois 60606
RATER/CODER - COMMERCIAL LINES
Handled rating and coding for commercial property and casualty policies. EDUCATION: LOOP COLLEGE
Chicago, Illinois 60606
Major: Business Administration
REFERENCES: References can be provided upon request.
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