Sales Customer Service

SUMMARY OF QUALIFICATION:

Exceptional communication and interpersonal skills, with the sound ability to influence, persuade, nurture relationships and close deals.

Dedicated and tenacious sales expert, with a reputation for outstanding professionalism and exemplary ethics. Remain current on the latest trends in the industry with comprehensive knowledge of insurance products, services and best practices.

Passionate leader, skilled at building top-performing teams focused on impeccable service delivery and accountability for goal achievement.

EXPERIENCE:

Allstate Insurance- Reserve Agent (Stafford, TX) February 2012 until Present

Insurance Agent- General Lines Agent Insurance License LAH & HMO # 1383991 authorized by (TIC)

Ch.4051

Specializing in Personal Insurance (life, auto, home, umbrella, flood, watercraft, and underwriting)

Responsibilities includes calling policy holders to explain the terms and conditions of the policies, calculate premium, customize the insurance programs which also covers a variety of risks, serving as a trusted advisor to a diverse group of potential clients. Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support. Working with mid to large level employer with worker compensation for companies 2 through 100 employees though gather data for underwriter to determine package to meet customer’s needs. Train and supervise sales support staff, and create a fun and productive work environment. Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support. Train and supervise sales support staff, and create a fun and productive work environment.

Independent Contractor April 2011 until February 2012

AAA- Texas (Houston, TX) 2006- 2011

Insurance Agent- General Lines Agent

Insurance License #1383991

Specializing in Personal Insurance (auto, home, umbrella, flood, watercraft, and underwriting)

Responsibilities includes calling policy holders to explain the terms and conditions of the policies, calculate premium, customize the insurance programs which also covers a variety of risks serving as a trusted advisor to a diverse group of potential clients. Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support. Train and supervise sales support staff, and create a fun and productive work environment.

Dual Access, Houston, Texas (2003-2006)

Account Manager

Credit counseling & restoration

*Career advancement

First Data Corporation, Greenwood Village, Colorado (2002-2003)

Help Desk Manager

Ensures that decisions are made to improve the overall customer support of the Help Desk

*Department moved to Omaha, NE

AT&T Broadband, Englewood, Colorado (1998-2002)

Trainer

Project Manager

Supervisor Order Processing Team

Switch Provisioner for 5E and DMS

Customer Service Representative Online/ Offline

*Company lay-off

Professional Education

Hastings College 1984-1987

Hasting, NE

Volunteerism and Achievements

Urban League Women’s Conference Home and Garden Show

Auto/Boat Show Bridal Show Houston Rodeo

Race for the Cure Community Carnival

-References upon request-

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