Customer Service Medical Assistant

NICOLE TORRES

*** ******* *** • Aurora, IL ***** • **********@*****.*** • 630-***-****

OBJECTIVE

Driven healthcare management graduate with 5 years of customer service and medical assistant experience looking to obtain a rewarding position that will allow me to utilize my medical knowledge and customer service skills to the best of my abilities.

SKILLS SUMMARY

•Proficient in direct patient care and procedures, such as; rooming patients, obtaining vital signs, administering injections, specimen collections, and EMR use

•Certified in CPR and First Aid

•Excellent people skills in both corporate and privately owned office settings

•Experience with computer programs such as Word, Excel, Power Point, and Vizio

•Registered member of American Medical Technologists in Illinois

EDUCATION & CERTIFICATIONS

Associate of Applied Science Medical Assisting, Rasmussen College, Aurora, IL, March 2010-June 2011 Related Coursework:

•Medical Terminology • Lab Skills • Pharmacology

•Customer Service • Pathophysiology • Anatomy & Physiology 1 & 2

•Medical Law & Ethics • Clinical Skills 1 & 2

Healthcare Management Bachelor of Science, Rasmussen College, Oct. 3, 2011-March 23, 2014

Related Coursework:

•Financial Accounting I & II

•Healthcare Operations Management

•Regulation and Compliance in Healthcare

•Healthcare Planning and Policy Management

EMPLOYMENT HISTORY

•Managing a Diverse Workforce

•Epidimiology

•Macroeconomics

Advanced Healthcare Law and Ethics

Certified Medical Assistant, Cadence Physician Group, July 2014-present

Rooming patients

Contacting pharmacies/doctor’s offices

Running POC lab tests

Maintaining patient records and office records

Front Office Medical Assistant, Kelly Healthcare Services assigned to Navistar Inc., Lisle, IL, November /2011- Present

•Scheduling appointments/meetings and greeting patients

•Maintaining patient charts along with the accuracy and confidentiality of those charts

•Ensuring adherence to regulatory standards, including HIPAA

•Assisting the workers compensation department in entering claim payments and injury reports

•Creating excel reports and charts for monthly meetings and daily clinic activities

•Maintaining inventory records or handling orders for clinic

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