Administrative Specialist

Location:

Posted:

August 24, 2015

Resume:

Skills Summary:

Administrative Specialist with * years of military experience, which includes outstanding customer service skills, organizational and administrative skills, as well as an active secret clearance. Independently demonstrates excellent interpersonal skills, met deadlines, managed office workflow and implemented new administrative procedures. Demonstrates proficiency in problem solving, conducting research and analysis, recognizing changes needed for improvement of processes and procedures, and conveying recommendations to senior management. Noted ability in researching, compiling data, and authoring reports with well-documented conclusions. Proficient at maintaining composure and ability to make solid decisions in frequently high-stress environments. Outstanding oral and written communication skills. Polished professional image. Superior organizational and time management skills.

Work Experience:

Information Systems Training Specialist DEA Headquarters, Arlington, VA

Chenega Corporation September 2014 – July 2015

Received acclaim for excellent customer service and interpersonal skills for assistance while training users individually with their Samsung Galaxy S4 smartphones.

Conducted basic training sessions attended by up to thirty (30) students per session.

When required, prepared a training plan for future Firebird applications or initiatives.

Provided on-site staff assistance to the service desk for service calls pertaining to Firebird applications.

Produced, revised, and maintained all necessary training materials. Training materials to include Instructor Guides, Training Manuals, Reference Guides, Functional Handouts, and course critique forms.

Distributed training materials as determined by Government Program Manager.

Provided a matrix of training resources and assign tasks.

Responded to assigned Service Manager tickets for job related tasks.

Evaluated and adjusted as needed the training programs based on the students’ comments regarding attainment of course objective, materials, training facilities, and student proficiency level.

Maintained an up-to-date inventory of all training equipment in an electronic format.

Lead Computer Operator DEA Headquarters, Arlington, VA

Global Professional Solutions, Incorporated January 2011 – September 2014

Provided support to the Automated Message Handling System (AMHS) administrator(s).

Properly stored and retrieved classified and unclassified message traffic.

Correctly drafted messages according to customer guidelines and classification and administered to the AMHS Database.

Constantly monitored systems’ functionality. Controlled, monitored and troubleshoot core systems KG equipment, Multi-functional Secure Gateway (MSG), and all other hardware and software.

Properly disposed of physical information and classified waste.

Direct and Indirect communication with customers through in-person contact, telephone, and email correspondence.

Acquired supplies via correct DEA Forms with accurate supply descriptions, delivery/recipient instructions, and necessary signatures.

Telephonically worked with other government agencies to troubleshoot and fix issues with connected equipment and databases.

Alarm/IDS Monitor Marine Corps Base Quantico, VA

Homeland Security Solutions, Incorporated July 2008 – September 2010

Monitored the electronic security systems (ESS) installed and annunciating at the Provost Marshal Office.

Monitored the alarms in buildings on main side Quantico, as well as the training side of the base, including: The Basic School, Camp Upshur, Weapons Training Battalion, and the armories attached to those respective units via electronic security equipment.

Qualified yearly on the pistol range and maintained proficiency as it was an armed position. Because this is an armed position, per the Lautenberg Amendment, employees can NOT have been convicted of a misdemeanor crime of domestic violence IAW Title 18, U.S.C., Section 922(g). EOE.

Working knowledge of Physical Security as we worked closely with the Physical Security department in the Provost Marshal’s Office.

Administrative Supervisor Marine Corps Base Quantico, VA

Center For Advanced Operational Culture Learning December 2007 – June 2008

Received a Certificate of Commendation for accurate preparation and tracking of travel orders, military awards, and correspondence as the Administrative Chief.

Trained and supervised military personnel on proper administration procedures.

Responsible for maintaining the Consolidated Memorandum Receipt and ensuring that all unserviceable and excess gear is turned in to the proper section.

Used the Defense Travel System to send personnel and contractors to various locations in and outside of the United States to train other units on language. Also created, approved, and disseminated orders.

Responsible for awards, letters of appreciation, and certificates for departing personnel.

Worked directly with the Improved Award Processing System to process awards for personnel, uniformed and civilian.

Exceptional knowledge of the chain of command at Marine Corps Base Quantico as well as the Marine Corps Combat Development Center. Skilled in adapting to different organizations methods of operations.

Administrative Specialist Marine Corps Base Quantico, VA

Training and Education Command December 2004 – December 2007

Received a Certificate of Commendation for training and supervision of new Marines to the unit, travel orders, military awards, and correspondence.

Supervised and designated the revamping of the unit files to include re-training subordinates in the proper destruction requirements.

Prepared endorsements and routed them via chain-of-command, while ensuring that they were either hand delivered or mailed to the recipient.

Maintained a close working relationship with the Awards Supervisor and performed all necessary duties in the absence of the senior leader.

Worked closely with the Security Manager with SIPRNET and NIPRNET safes and computers.

Working knowledge of the postal regulations, to include classified material. Familiar with the handling and proper care of government vehicles while used as a mail clerk for Training and Education Command.

Working knowledge of Electronic Key Management System (EKMS) policies and procedures, as well as crosscut shredders and destruction procedures for all classified materials.

Responsible for all making sure that all personnel attended the rifle range and all annual training courses (Operation Risk Management, Suicide Awareness, Drinking and Driving) for the year.

Responsible for gathering data from both directives and from the Internet as needed and disseminating information to the detachments under our charge.

Supervised 10 Marines total, with 3 under my direct supervision.

Education & Certifications:

University of Phoenix Bachelors of Science in Psychology (October 2012 – Present)

High School Diploma, Thornton Fractional North High School, Calumet City, IL (September 2000 – June 2004)

United States Marine Corps Administrative Clerk Course, Camp Johnson, Jacksonville, NC (October 2004 – December 2004)

Marine Corps Institute Coursework

Computer Skills & Certifications:

Proficient in Windows operating systems through Windows 7, Microsoft Office (to include Word, Excel, and PowerPoint), US government applications including MCTFS (3270), Defense Travel System, Operational Data Store Enterprise, Automated Message Handling System (AMHS), and Multi-functional Secure Gateway (MSG).

Additional Information:

Letter of Appreciation (3)

Certificate of Commendation (Individual Award)

Global War On Terrorism Medal

National Defense Service Medal

Good Conduct Medal

References:

Tonya Henley

C2 TECOE

MCB Quantico, VA

703-***-****

Susan Reed