Customer Service Medical

Deborah E Calantropio

Cell408-***-****, ************@*****.***,Profile on Linked In

Summary

Motivated, driven and company centric attitude

Excels at supporting medical management and team with efficiency in a fast paced environment

More than 10 years of experience in the veterinary and administrative business with a high level of loyalty and integrity across a wide range of animal species.

Strong written and verbal communication skills with ability to excel at projects

Proficient in wide array of medical treatments, conditions, and veterinary care across multiple species including wildlife.

Education

Bachelor of Arts in Psychology, Behavioral Science, 2003

San Jose State University graduate, GPA 3.2 on a 4.0 scale

Licensed California Veterinary Technician, 2008

LATG certification obtained 5/2012

Professional Experience

SRI International, Menlo Park, California March 2012 to Current

Lab Animal Medicine Department, RVT

Daily management, care and medical treatment of large scale laboratory animal colony

Surgical /anesthesia monitoring of non human primates, rodents, rabbits, dogs and swine

Maintain records within standards of GLP/GMP guidelines

Data entry for USDA animal record keeping and IACUC guidelines

Proficient in laboratory testing including staining, cytology, hematology and fecal slides

Responsible for supplemental enrichment program for dogs, rodents and swine.

Veterinary Centers of America Johnson Hospital, Los Gatos, California April 2006 to March 2012

Lead Veterinary Technician, RVT

Reporting to three DVMs, corporate office management, and regional medical director

Direct work with regulatory agencies in management of controlled substances within the hospital to ensure accuracy of information, proper use and documentation.

Client check in, history and assessment, triage appropriately

Focusing on providing a superb customer experience and excellent patient care

Designing new office and technical procedures and protocol

Surgical prep/induction, anesthesia monitoring, recovery and ICU care on dogs cats and pocket pets

Maintaining customer database, records system, and medical files

Dental radiograph experience, basic extraction and gingival suturing technique

Petco Pet Supplies, San Jose, California August 2004 to April 2006

Lead Animal Specialist/Client Service Coordinator

Reporting to store management regarding animal care protocols

Daily maintenance including care/feeding/health surveillance of all small animals

Reviewed and implemented quarterly sales promotions

Designed displays for products and marketing materials

Strong sales/cashier experience

Happy Hollow Zoo, San Jose, California 2002-2005

Zookeeper

Reporting to Curator and lead Keeper regarding animal care protocols

Daily maintenance including care/feeding of multiple species including primates, carnivores and various hoof stock

Supplemental behavioral enrichment designed for multiple species

Active participation in SSP through zoo actions and fundraising.

Reviewed and implemented various enrichment activities including audio/visual stimulation

Designed displays for visitor and educational display

Skills

Strong customer service and veterinary medical background including: Anesthesiology, ICU care, Radiology, emergency medicine with companion animals and wildlife.

Outgoing and willing to accept new challenges. Self driven and motivated.

Office skills: Mentoring, Team building, Purchasing, Budget responsibility, Conflict Resolution, Time management, Risk Management, Record Keeping, Data Entry, Basic HTML, Basic Excel.

Professional Involvement:

Active CVMA member and RVT committee member since 2/2015

References

Ingrid Peterson DVM, VCA Animal Hospital 408-***-****

Cari Allen, Former Behaviorist at SRI International 775-***-****

Danielle Medlin, former associate at Petco 408-***-****

Cathy Nguyen, LAMD Manager 408-***-****

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