Human Resources/Customer Service

Alexander Daniels – Résumé

**** ***** **** ****. ****** Garden, FL 34787 407-***-**** ****.*******@*******.***.***

Key Skills and Competencies

Proficient in Microsoft Office (Word, PowerPoint, Excel).

Organized numerous projects/presentations as team leader such as informative speeches, presentation boards, and PowerPoint.

Knowledge of employment policies, rules, and regulations.

Working knowledge of Leave of Absence procedures such as FMLA.

Fast typing abilities.

Spanish Language (advanced).

Assisted in creating and implementing a new Human Resources training program for the University of Central Florida Safety & Facilities department.

Professional Experience

December. 2014 – Present – Human Resources Intern

East Coast Kids, Inc. (Gainesville FL)

Recruited and interviewed potential job candidates.

Named Intern of the Month for March 2015.

Issued new hire paperwork and conducted On-Board Orientation.

Managed and supervised finance department.

Filled open positions by using social media and job search websites.

February 2013 - Present – Trainer/Captionist

CapTel Service Specialists Inc. (Orlando FL)

Provided a vital communication service for the deaf and hard of hearing community in a call center environment.

Trained and coached over 30 new employees.

Promoted within 6 months of working for company.

January 2014 - April 2014 – Human Resources Intern

Marketing Consultants of Orlando (Orlando FL)

Sourced resumes and screened applicants to determine best fit for the company.

Processed all employee information.

Created spreadsheets and flyers using Microsoft Word and Excel.

Fulfilled administrative duties by managing front desk.

September 2012 - December 2012 – Public Relations Assistant

Boutique Public Relations (Kissimmee FL)

Increased business by researching and contacting potential clients.

Accurately recorded information and data in a timely manner using Excel.

Improved company website by creating web content and other projects.

September 2012 - March 2013 – Attractions Attendant

Universal Studios (Orlando FL)

Developed excellent customer service and organizational skills.

Improved productivity by effectively executing operational duties.

Education

University of Central Florida (UCF)

Professional Masters of Science Management (Human Resources) - Class of August 2015.

Bachelors of Science - Class of August 2011.

Made Dean’s List (Fall 2010).

Memberships

Joined SHRM in order to increase knowledge of all HR principles.

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