Customer Service High School

Sonovia Parker

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Cell: 347-***-**** Email: ********@*****.***

SUMMARY

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Fast learner and a hard worker

Able to understand, follow and give directions clearly

Good communication skills, well organized

EXPERIENCE

8/2014-11/2014 Macy's Brooklyn,NY

Sale Associate

Responding quickly and resourcefully to customer requests or concerns

Using suggestive selling techniques to increase sales

Giving information to customers about products

Serving multiple customers in a short period of time

Accurately completing cash register transactions

Up selling and making recommendations to customers

2/2014-06/2014 WholeFoods Market Brooklyn, NY

Customer service

Provide excellent customer service towards customers

Assist leadership group in daily duties

Have knowledge about products in store to assist customers

Responsible of any cash loss for my drawer

Assisted customers by providing information and resolving their complaints

Answered customers' questions, and provided information on procedures or policies

09/2012- 02/2014 Foodtown supermarket Brooklyn, NY

Cashier

Greeted customers entering establishments

Take payment in exchange of items sold

Identify prices of goods using memory or scanner

Stocked shelves, and marked prices on shelves and items

Established or identified prices of goods, services, and tabulated bills using calculators, cash registers, or

optical price scanners

09/2011- 07/2012 KeyFood supermarket Brooklyn, NY

Cashier

Process exchange and refunds

Resolve customer complaints in a proactive manner

Maintain knowledge of store inventory and sale activities

Count money at the end and beginning of each shift

11/2005 -06/2011 McDonalds Restaurant New York, NY

Customer service

Calculating the total amount of money

Resolving the customer complains if there are any

To handle both the accuracy of cash transactions

Bag or wrap purchased items

Provide customers with a quick and accurate service

Show sensitivity to their individual needs, from behind till as well as in the dining area

EDUCATION

Walk In Love Christian Academy, Brooklyn, NY

High School Diploma

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