Customer Service Office
Resume:
Karen Ward
Massapequa, NY *****
Email: ********@*****.***
Objective:
• Seeking a clerical/reception/billing position in the healthcare field. Professional Work Experience:
February 2001 to September 2014: Patient Care Coordinator/Medical Billing: Kesden and Kesden Opthamology- Massapequa, New York
• Checked out patients, collected co-pays and set up next appointments and scheduled necessary testing.
• Referred to sub-specialists and coordinated appointments when necessary.
• Electronic billing and coding with knowledge of commercial insurance, medicare and referrals.
• Answered numerous phone calls daily.
• Customer service of many patients on a daily basis improving patient experience and satisfaction.
• Inventory and ordering of office supplies.
• Communicated effectively with other employees, doctors and patients.
• Scanning, filing and faxing of charts and documents.
• Assembling charts and entering new patient information. September 1990 to August 2000: Pre-School Teacher: Presbyterian Community Nursery School- Massapequa, New York
• Organizing lesson plans for a pre-school curriculum for children ages three to four.
• Delegating responsibilities to assistant staff.
• Parent-teaher conferences.
• Coordinating lessons with arts and crafts and music pertaining to same subject matter.
• Quarterly progress reports.
Education:
•Massapequa High School Graduate.
References:
• Available upon request.
Contact this candidate