Project Manager, Installation and commissioning withTraining

CHRISTOPHER WATSON (CHRIS)

** ***********, ******, *****, *** 5LR. 074*-***-****/018**-****** ***********.**@*****.***

RELEVANT WORKING EXPERIENCE

WINDOWS 7/8.1 ROLL OUT ENGINEER & TRAINER

Jan 19 2015 – April 2015

This role has been to provide training, Roll out of new Thin client, PC’s and tablet devices to replace an aging XP network, The task has been to provide the installation of the new hardware and train the users in the new process involved to utilise the system. Arrange the transfer of the users to new system and link in the network facilities to each users profile. Customise the installation to include legacy equipment not on the standard profile.

Sept 2014 – 19 Dec 2014 Post Installation Project Check Engineer

B&Q Security Upgrade in this role my main duties were contracted to provide post installation checks and a troubleshooting function after the overnight install and system upgrade. Verification of system, Lan services, Wifi service and Voip system

Mar 2014- 1 Sept 2014 – Technical Support – Solve It

Providing a Technical Resource for an Exeter located business as maternity cover and project management

Migration and integration of email and office systems (Office 365)

Support of a Health Care system and provision of new hardware configurations

General support of office systems across the cloud

SaaS – Office 365, Microsoft CRM,

Vigor Firewall administration

Elastix/Asterix VoIP PBX installation and configuration

Customer Server support 2008/2010/2012 VMware systems

Remote support for Printing/Print Servers and the use of teamviewer to resolve local user issues from offsite.

1998 – Feb 2014

Self Employed – IT Consultant/Trainer/Project Manager in this role I have worked for and with a large number clients in various roles to support install integrate Lan Installs with mini and mainframe systems (AS/400 Sys 36/38) and manage various installation upgrades or projects such as EMEA training for 3Com producing end user training materials and running the courses for Routing, Switches, VOIP, and convergence, GPRS training for a various organisations, Microsoft Office and Windows IP Routing, for Simply Training, Global Knowledge, GA training – Year 2K project management for Fujitsu at Scottish Power, Data Migration project manager for Eon and RBS, Windows application training and integration into TCP/IP networks, Built broadband beyond the wires systems for rural communities on Exmoor and Dartmoor before the full roll out of ADSL to most UK exchanges by BT (Satellite and wireless based systems) CCNA,CCSE Trainer for a couple of independent contracts, Sniffer Protocol Analysis Trainer, Entrust PKI Trainer, MCSE Trainer. End user training including lesson creation for Global Knowledge, Simply training, PowerIT and AT & T. Knowledge of Etherblue, Wifi, ATM/IP Switching and Bluetooth H323/SipSys telephony protocols over IP was one key training role, on top of producing Courses and running courses on IP Routing, Advanced IP routing specialising in protocol analysis for the smooth running and configuration of multiprotocol networks (ARP, DHCP, SDH/Sonet, RIP, OSPF, SNMP etc). interfacing with Frame Relay and 3270 EDCDIC Networks.

1996 –1998

SafeteyNet PLc – LAN Disaster Recovery Manager – Specialist company that managed Client back up sites for blue-chip clients – Duties included designing the emergency start-up facilities to provide business continuity for the clients on the dark sites within 1 hour based on monthly system updates archived on Safetynet dark site premises within the south east of England Utilising integrated AS/400-iSeries Mini computers and Servers with mixed terminals PC’s and Dumb terminals. Design and build of server systems to support the dark site configurations for our clients servers.

1994 – 1996

Computer Marketing Ltd, Camberley – Technical Support Manager for PC and Mini server systems providing technical support to the installation and sales teams on projects like Norwich Unions motor insurance system, Friends Provident inter-office LAN systems the integration of LAN’s to mainframe & mini services mainly AS/400 and 3270 services.

1987 – 1994

Lloyds Bank PLc, Technical Support Analyst rising to Technical Support Manager for non-core systems with experience in LAN’s, Project Management, LAN Design, Training. Within the time at the bank I gained training and experience in management in a corporate business rather than a military style along with courses on various applications and configurations as the use of PC’s grew within the business.

Hardware listed - 3270 terminal emulation, Ethernet &Token ring networks, AS400, System 36/38 various printer support

1985 - 1987

Olivetti Plc, Putney Bridge London – Technical Support Analyst support engineer within the newly formed PC division of Olivetti Supporting the dealer network across the UK and Eire.

1984 – 1985

Teledata communications Ltd – General Technical support on terminals and PC systems

1977 - 1984

Military service - Royal Navy Engineering, Sail Training, Small Craft operations and general naval duties.

HOBBIES AND INTERESTS

Sailing – RYA/DTI Yachtmaster Ocean, RYA Rescue Boat Instructor, RYA Dinghy Sailing Instructor

Walking – Duke of Edinburgh Award scheme Expedition instructor, Dartmoor letter boxer

Pets - Dogs and Horses until divorce that complemented the rural life style while living on the edge of Dartmoor National Park. Skiing, sub aqua (BSAC), Woodworking and small scale hobby engineering.

EDUCATION

Royal Hospital School, Holbrook, Ipswich, Suffolk IP9 2RX

GCE O’ Levels - English, Maths, Physics, Chemistry, French, Engineering Metalwork, Technical Drawing,

Woodwork and General Science.

A Level Maths Pure & Applied, Chemistry, Physics. 1977

Degree BSC in Nuclear engineering gained whilst serving in RN 1980

Dip City & Guilds part 1 - Technical Authoring 2009

BTEC Business Studies – remote learning 2013

Plus various computer related industry courses relevant to my career at the time, IBM 3270, AS400 system manager, IBM Token Ring, Sniffer protocol analysis, Entrust PKI management, Baltimore configuration and Management, IP Routing (3COM, HP, Generic, Cisco) Advanced IP Routing – MPLS 802.n protocols RIP OSPF etc (3COM, HP, Generic, Cisco) UMTS, GRPS Convergence and VoIP (SIP & H.323).

PERSONAL

UK national born 08-07-1960 Divorced

Full Driving Licence (Clean)

Key skills -

Management:

Accountable for the management of the project design resource planning, scheduling and installation for the BOTG collaboration project to which they are assigned, ensuring that deliverables are to the required standard of quality within the constraints of time and cost as defined in the Project/Programme PID/TOR and Plan.

Manage Project in line with Programme communication, Quality, Risk and Issues Management Plans.

Monitoring and controlling the Project against baseline plans and/or programme plan.

Responsibility for overall use of project resources, and initiation of corrective action where required.

Responsible for project administration including regular maintenance of project filing and project outlines.

Responsibility for compliance with Service Management standards, for example including change control management.

Lead

Provide leadership to the project resources and act as the figurehead for the project, directing and motivating the team.

Be a member of the programme and project community, working with colleagues to add value to all members based on experience gained.

Engage directly with business stakeholders as required for the programme\project to ensure the client is delivering on their promise and the best of its ability.

Governance

Ensure that wider programme governance and reporting processes are adhered to.

Responsible for project administration and compliance with corporate and\or programme standards in this regard.

Sign-off of all expenditure in line with Project Forecasts and agreed Tolerances .

Communication

Promote Professional Services- its processes, outcomes, benefits and ongoing results - to the organisation including IT and key business stakeholders.

Build strong relationships and trust with key business\programme stakeholders by demonstrating a deep understanding of their business issues and requirements.

Manage project communications in line with any defined programme standards

Experience, Knowledge and Skills

Must have experience working in a Project Manager position with a proven ability to lead and deliver multiple projects at one time.

Experience managing security or at least software implementation projects.

Experience managing 3rd party channel & partner relationships.

Experience presenting/talking at senior management levels.

Experience in developing Proposals and Statements of Work.

Prior experience working within professional services/consulting fields within a Government/Scientific and Military organisations.

Ability to translate technical information into commercial terms for non-technical contacts.

Project management of geographically distributed projects.

Understands market/political issues and trends affecting business and use of IT within various sectors.

Experience of working with remote teams in different time zones and cultures.

Skilled in relationship development/management.

Excellent presentation and written communications skills.

Outstanding time management skill.

Experience in project budgeting.

Experienced and skilled in conflict resolution.

Must be able to demonstrate experience of hands on project management.

Qualification in project management preferably PMI's PMP or PRINCE 2

Certification.

Fully conversant with Microsoft Project.

Experience of contributing to and writing detailed and excellent quality documentation to support technical implementation work of multiple projects.

Effective leadership, interpersonal and communication skills, both written and verbal.

The ability and presence to command respect and to create a sense of community amongst the often disparate members of the project team.

Experience in working in a flexibly resourced people environment.

A person of integrity, living and demonstrating the Client Values. A role model and agent of cultural change.

IT Consultant/Trainer/Project Manager in these roles I have worked for and with a large number clients in various roles to support install and manage various Lan and Server installations or projects such as

EMEA training for 3Com producing end user training materials and running the courses for Routing, Switches, VOIP, and convergence UK, Netherlands, France, Israel, Saudi Arabia and South West Africa, Contract Training Manager – AT&T Islin, 3COM Hemel Hempstead.

Independent Lead Trainer for UMTS/GPRS training for a various organisations based in Leeds, Menwith Hill, Morwenstow, London, Slough, and Reading, MOD/US DOD Apr 2003, Aug 2004, May 2007 these training tasks we interspersed in the 3COM programme to aid in avoiding been classified as an IR35 employee

Microsoft Office and Windows IP Routing, for Simply Training, Global Knowledge, GA training and Power IT. Various contracts with these three companies in filling between 2002 – 2009 The Project Manager/Training Manager roles within these project were to manage the creation of the new course material, manage the test programme and delivery of the primary courses to the train the trainer process.

Year 2K Project Manager at Scottish Power East Kilbride Data migration and Infrastructure upgrade.

Feb 1999 – Feb 2000

This project was three fold

1.Manage the Y2K programming team to correct the Cobol programming from YY to YYYY format

2.Manage the test service to ensure compliance and user acceptance

3.Data Migration from Mainframe service to SQL server processing as part of a general system processor downsizing.

Data Migration Project Manager for Eon Dudley West Midlands in this project the distribution network data being moved to a new system and graphical interface to allow realtime Network & Server management from a central control hub in Dudley, I over saw the build of the data & Server network infrastructure and user acceptance testing. Midlands Apr 2000- Dec 2000

Mainframe Data to SQL Server Migration Project Manager for Royal Bank of Scotland Fettes Row, Edinburgh Feb 2001- Aug 2001 The tasks within this team were the day to day management of the team of employees and contractors designated to data mine the vast data banks to create specific databases for operational use after data exportation from the mainframe to SQL servers. Creation of management reports and creating project plans and budgets for the work plan of the team. Day to Day administration of the new servers support the SQL migration.

Windows application training and integration into TCP/IP networks, (Friends Provident Dorking and Salisbury, Three contracts Aug 2001- Jan 2002, Mar 2002- Aug 2002, Mar 2003

Built broadband beyond the wires systems for rural communities on Exmoor and Dartmoor before the full roll out of ADSL to most UK exchanges by BT (Satellite and wireless based systems) March 2004 – Nov 2005 In this project I ran all tasks concerned with the rollout of the wireless technology to enable a number of communities to access high speed SDSL services, beyond the constraints of the wired technology involved in the area, This involved managing user expectations compiling RF surveys and designing the best pattern deployment, managing the relationship with the Tier 2/3 suppliers and installation engineers access to core masts and repeater stations.

CCNA,CCSE Trainer for a couple of independent contracts, Sniffer Protocol Analysis Trainer, Entrust PKI Trainer, MCSE Trainer. Aug 2002 – Mar 2003 Sniffer Slough, Sept 2004 –Aug 2006 Training manager & EMEA Technical Project implementation Manager

End user training including lesson creation for Global Knowledge, Simply training, PowerIT and AT & T. ongoing during other contracts until 2010.

Project Manager for the task Integrating of Etherblue, Wifi and Bluetooth H323/SipSys telephony protocols over IP was one key training and implementation role, on top of producing integration manuals, course materials and running said courses with those on IP Routing, Advanced IP routing specialising in protocol analysis for the smooth running and configuration of multiprotocol networks (ARP, DHCP, SDH/Sonet, RIP, OSPF, SNMP etc). interfacing with Frame Relay and 3270 EDCDIC Networks. This project was a consortioum of suppliers to external clients including Jordan Racing. The main public facing task was to bring each of the companies and their components to the table to ensure the smooth operational deployment of each part without them leaping into the blame game of hardware versus software.

RELEVANT SKILLS

IP routing, Advanced IP Routing, 802.11, GPRS, Windows, Windows applications/Office, Network design, Cisco certifications, SDH/SONET protocols, Frame relay, Protocol Analysis, Network Security AS/400 Integration and support – operational setup within Lloyds bank Plc and Safetynet.

Project Manager for Lloyds Bank Back office relocation comprising of the network, computing and support services within Lloyds to new locations, Swansea, Newton Aycliffe, Bristol etc. Experienced Windows user migrated to MCSE to enable training for Simply Training on MS applications and servers.

Mainframe – As/400, System 36 integration with networked PC’s and 3270/5250 terminals over IBM type one cabling and Ethernet, Experience of system management using OS400 and general migration to new systems as they were introduced. Lan Server systems administration Netware to MS Server 2012 over the years of my career.

One project of note within the past has been the assessment of technologies that could map thumb print ID to cheques and signatures on Cheques processing to combat fraud, this project was a challenge but ultimately could not progress as the technology was not up to par yet.

Technical Authoring City+Guilds 5360 part 2 qualification gained to ensure professional documentation standards.

Technical Support for BAA at Stansted airport managing migration from NetWare to MS Server

Technical Trainer for 3COM, Power IT, Global Knowledge and Entrust providing UK/EU rewrites of the US material suited for the network standards used in EMEA rather than the US – worked with HP and AT&T to introduce new convergent technology courses integrating 3COM/HP/Ironworks products, During this time I also became the lead trainer for GPRS UMTS and 3G communication systems for UK/EMEA providing technical training on the protocols and systems used to provide mobile phone services.

Managed and completed the upgrade of telephony network for BAS, BIOT, Southern Chilean Gov from Analogue services to wireless 5.8 Ghz network enabling 60MB VoIP and data communications.

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