Customer Service Manager

Kristine Petilos Luansing

Address *** ******* ******, *********, ** 11385

Cell Phone 201-***-****

Email *********@*****.***

OBJECTIVE

Pursue a career in the Greater New York Area where I can utilize my skills, enhance my abilities, and excel as valuable asset to the workforce.

EDUCATION and CERTIFICATIONS

Utica College

Master’s Program in Cybersecurity – Computer Forensics

Currently Enrolled

John Jay College of Criminal Justice

Bachelors of Arts in Criminal Justice with concentration in Crime and Society

Bergen Community College, Paramus, NJ

Associate Degree in Criminal Justice

University of New Haven, West Haven, CT

Major in Criminal Justice

Ridgewood High School, Ridgewood, NJ

High School Diploma

Wicklander and Zulawski Certification

EXPERIENCE

Sept14- Present

Century 21 Department Store

New York, NY

April13- August14

BJ’s Wholesale Club

Valley Stream, NY

Danvers, MA

Oct 11- Aug 12

International Protective Service Agency (IPSA)

New York, NY

Aug 09 – Aug 11

KMART

Wayne, NJ

Corporate Fraud Analyst

Internal and external fraud analysis using computer software programs (XBR, X-Center, Clientline, etc.)

Responsible for 4-7 store locations

Identifying register policy non-compliance

Configuring specialized reports to identify potential fraudulent activity

Experience in video - report linking

Knowledgeable in state of the art equipment (CCTV and LP software, etc.)

Running and compiling monthly progress reports involving multiple store locations

Special projects for upper management

Asset Protection Manager

Protecting company assets and improving profitability by developing and implementing security and safety programs for employees and customers.

Ability to communicate effectively, and work cooperatively with store and law enforcement personnel.

Tracking and documenting high shrink merchandise

Performing monthly safety inspections

Investigating returned checks or check discrepancies

Preparing incident reports

Ensuring compliance with EAS standards

Utilizing CCTV to research asset protection investigations

Educating Team Members about the importance of safety and minimizing shrink.

Field Supervisor

Inspecting posts as scheduled, and meeting with security officers to outline tasks and responsibilities. Ensuring that officers accurately sign in and out for their scheduled shifts.

Meet with the client as scheduled or as needed, to ensure that all security requirements are being met, and to provide quality customer service.

Assist in the training of security officers, and review of post orders ensuring that officers have competent knowledge of their assignments.

Security Officer

Security for concerts and special events

Checking credentials of authorized personnel

Completing all requirements of the post orders at each designated location

Following all instructions given by the acting security supervisor on duty

Loss Prevention Associate, Loss Prevention Lead

Enforcing company standards in correlation to security and safety procedures

Completing required audits and inspections and providing accurate documentation of results

Documenting and reporting Accident Reports

Detecting and deterring individuals involved in dishonest or illicit activity in the store. Detaining individuals responsible for shoplifting.

Investigating and resolving internal theft cases at the direction of Loss Prevention Management

Conducting routine inspections of the facility to maintain physical security and protection of assets

Conducting safety inspections and communicating hazards to Manager on duty

Reviewing Closed Circuit TV, for both internal and external apprehensions

SKILLS

Microsoft Office, Strong Computer Knowledge, Filling, Fax, Xerox

REFERENCES

Furnished upon request

Contact this candidate