Customer Service Representative
Resume:
Michael Vitacco
Suwanee, GA 30024
Objective:
To utilize my customer service, typing skills, technology
experience and language skills as keys to growth in my career.
Volunteer Work with the Gwinnett County Humane Society under Nan Hughes
Education:
Currently studying English/French French/English translation at NYU online since February 2014
Bachelor of Arts in French and Communications at Augusta State University 2002
Academic studies abroad in Québec culture and history at Laval University 1999&2001 Spring Semesters, lived with host family
Experience:
May 2015 to June 2015
Healthport
Alpharetta, GA
Processing medical records for third party requesters
High volume production data entry environment requiring 60 cases processed per hour per associate
Working with insurance companies, law offices, and doctors and clinics to fulfill their medical record requests for various reasons
Holiday Season 2013/2014
November 2013 to January 2014
Target Corporation
Cashier and Guest Service Representative
Duluth, GA
- seasonal position checking out customers and helping them with returns and exchanges
May 2013 to October 2013
CSG Bakery - Customer Service Representative, Sunbury, PA
-taking orders from customers over the phone and preparing food
-keeping area neat and clean throughout the day
-organizing and arranging tills at the end of each work day
January 2011 to April 2013
Randstad temporary staffing services
(June 2011 to April 2013)- Customer Service Representative, Atlanta, GA
-assisted Progress Energy clients with their electricity billing issues
-entered customer information into database
-worked with site technicians in adhering to due diligence practices and customer calls for service
Ricoh (January 2011 to May 2011)- Client Service Associate, Tucker, GA
-worked one on one with Ricoh's suppliers to service printing and office equipment over the phone and escalate further issues to on site technicians (U.S. and Canada)
-completed customer requests via Ricoh's database
February 2010 to November 2010
Home Depot - Bilingual Contact Center Associate, Vinings, GA
-solved Home Depot store associate human resources issues via corporate office in French and English
-worked with store associates in completing and maintaining their good status as employees of Home Depot
-assisted store associates in processing their personal, sick time, vacation time, leaves of absence, short and long term disability and employment benefits
March 2004 to July 2009
Choicepoint a LexisNexis Co. - Data Analyst, Duluth, GA
-conducted background screenings for clients in the healthcare, insurance and retail service industries in English and French
-served as a client advocate registering users with the Choicepoint website called CP Screen which involves the customer checking employment screening status and disseminating information to various municipal and statewide courts and vice versa
-verified past employment for various companies on their prospective employees via a Windows based database and an Oracle database
-third party background screenings conducted with speed and accuracy amounting to about 100+ public record searches and municipal court record searches per day when keyed off of Windows Fax Viewer
November 2003 to March 2004
Teksystems
Bilingual Help Desk Analyst
-helped store associates of Home Depot stores troubleshoot technical issues involving their front end computers, point of sale machines, printers and sales report spoolers via a remote computer network system called PC Anywhere
-served customers in the United States and Canada, primarily Québec
-worked in a three tier service sector covering store operations, customer service within stores involving purchase orders and returns and exchanges and hardware troubleshooting various machines within the store
January 2003 to July 2003
Air France - Passenger Service Agent Intern, Hartsfield-Jackson International Airport
-helped passengers of Air France with their ticketing issues and baggage issues at check in
-worked with Air France station manager and flight crew to identify special passenger needs and maintain quick and efficient boarding and deplaning procedures
-assisted in electronic booking of flights using code share systems Deltamatic for Delta Airlines and Gaetan for Air France.
Skills Microsoft Office suite, Powerpoint, Excel, Outlook, spreadsheets, Oracle and Java databases
Fluent in French and English
Tutor of French at the high school level to high school sophomore, Dee Wallom, in spring of 1999.
Library Services Associate at Reese Library in Augusta, GA from 1/2001 to 11/2001
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