Customer Service Medical

Michah Williams, NR-CAHA

*** ******* ***., ***********, ** 75137

Telephone: 972-***-****, Email: ***********@*****.***

OBJECTIVE

Expert Certified Nursing Assistant (C.N.A.) with Medical Office experience, seeking an opportunity as a Medical Office Administrator, to utilize skills and training.

EDUCATION

Accredited Medical Office Administration Program

Concorde Career Institute Arlington, TX Graduate; January 2014

Certified Nursing Assistant

Cedar Valley College Lancaster, TX, June 2012-July 2012

Health Information Technician

DeVry University Irving, TX June 2014- Present

SKILLS

Collection Techniques Patient Statements Keep/Prepare Records

Microsoft Word and Excel Communicate Effectively Front Office Procedures Health Information Technology Customer Service OSHA Standard

Positive Attitude Fast learner HIPAA Training

A & P Terminology Posting Scheduling

Very Organized ICD-9 and CPT Coding Medicaid /Medicare

Payroll

EXPERIENCE

American Anesthesiology Billing Specialist Arlington, TX 3/2014-Present

Enter patients’ information into database

Verifying Insurance

Copying/Faxing/Scanning/Filing

Insurance inquiries, disputes and eligibility Receiving and sending correspondence.

Keying demographics within practice’s system

Checking claim status with patient's insurance

Assisting with special projects.

Maintaining high volume calls/calling

Data Entry

Claims/ Billing/Collections

Accounts receivable

Charter Medical Center Medical Office Administrator Assistant Dallas, TX 11/ 2013-02/2014

Enter patients in Eclinical software, handle Escribe prescriptions, and verify insurance

Check patients in and out, file EOB’s and make sure all data entry and charting is up to date

Give excellent customer service in handling patients and the multi-line phone system, scheduling appointments and calling patients.

Keeping front and back lobby areas tidy

Copying/Faxing/Scanning

Claims Review

Payroll

Completed MOA externship of 300 hours and hired at same location.

Health Bridge In-Home Care Caregiver Richardson, TX 1/2013-10/2013

Perform direct resident care at the C.N.A.

Obtaining vital signs, providing personal care to patients, (bathing, grooming, feeding, and toileting,)

Monitoring patient intake and output, obtaining finger stick blood sugars, monitoring patients at risk for self-harm and patient transport.

Assist with promoting a compassionate physical and psychosocial environment for the residents by being accountable maintaining the patients' physical, emotional well-being and optimal level of quality of life

Responsible for ensuring the very best patient/family experience by optimizing all customer interaction

Cotton Home Care Certified Nursing Assistant Desoto, TX 12/2010-04/2013

Provide compassionate care and assistance to those who need help in everyday living

Assist clients with showers, sponge baths and personal hygiene; provided personal grooming, hair, nails and oral care assist with toileting and incontinence care.

Encouraged activities in accordance with the client's needs and capabilities

Maintaining a professional image, demonstrating commitment in personal growth

Pay-roll

University of Oklahoma, Bedlam Free Clinic Volunteer Tulsa, OK 09/2008-11/2010

Supported the physicians, medical students and nursing staff in the delivery of health care

Greeting patients, manage patient care flow, and prepares patients for provider

After mastering some skills, obtained vital signs, set up exam rooms and prepared designated lab work and/or specimens

Contact this candidate