Customer Service Quality Assurance
Resume:
Karen A. Seeberan
*** ***** ******* *****, *** **4
Bowmanville, Ontario, L1C 0H2
**********@******.***
Objective: Management position with a progressive company offering opportunities of advancement based on achievement and contribution
Work Experience
Ranstand Engineering
Toronto,Ontario 08/13 to 11/14
Job Title: Quality Liaison
Client ….Johnson Control Interiors (Frenchtown, Michigan)
vAct as a focal point for Customer issues, questions or concerns/. ensure effective communication within the work-site and JCI_Frenchtown
vInterfaces with customer quality representatives concerning quality problems and assures that effective corrective action is implemented
vPerform investigations into non-conformances (8D/problem solving)
vContact Customer for any immediate concerns/ Set-up containments; develop work instructions
vProblem solving and analytical skills /Statistical aptitude /Computer and spreadsheet proficiency
vStrong verbal, written and interpersonal skills
Platinum Family Fitness
Courtice, Ontario
Job Title: Receptionist/Sales Rep
vGreeting visitors, in person or on the telephone; answering or referring inquiries.
vMaintain the general filing system and file all correspondence
vMaintain an adequate inventory of office supplies
v Respond to public inquiries
vProvide word-processing and secretarial support to Manager and Trainers
vLeading a tour of the facility with potential members, sharing club promotions and special events, taking phone calls, booking appointments for all
Contractor
Bowmanville, Ontario 03/2009 to Present
Job Title: Quality Assurance Liaison
v Deal with painted RIM and injection moulded parts IE : Body side moulding, rockers, and spoilers
v Act as a Liaison between GM and AP Plasman Acted as Liaison between our customers ( GM Suppliers) and GM
v Responded to General Motors quality issues (24hrs), consulted with in house reliability as well as on line personal to find, resolve and contain issues effecting production.
v Travelled to offsite Tier II suppliers, ensuring customer service issues
Posraven Consulting 03/2008 to 03/2009
Oshawa, Ontario
Job Title: Quality Assurance Liaison (rep)
v Acted as Liaison between our customers ( GM Suppliers) and GM
v Responded to General Motors quality issues (24hrs), consulted with in house reliability as well as on line personal to find, resolve and contain
v Travelled to offsite Tier II suppliers, ensuring customer service issues
Posraven Consulting 03/2008 to 03/2009
Oshawa, Ontario
Job Title: Quality Assurance Liaison (rep)
v Acted as Liaison between our customers ( GM Suppliers) and GM
v Responded to General Motors quality issues (24hrs), consulted with in house reliability as well as on line personal to find, resolve and contain issues effecting production.
v Travelled to offsite Tier II suppliers, ensuring customer service issues
v Represented AP Plasman and Lakeside Plastics
Product Action International 07/2005 to 03/2008
Mississauga, Ontario
Job Title: Location Supervisor & Q.A. Liaison
v Supervised inspection team, as well as create instructions and organization of team and data
v Complied daily reports, audits of inspection teams progress and observations
v Acted as Liaison between our customers ( GM Suppliers) and GM
v Responded to General Motors quality issues (24hrs), consulted with in house reliability as well as on line personal to find, resolve and contain issues effecting production.
v Represented AP Plasman, Netshape and Lakeside Plastics
v Dealt with interior and exterior components
Product Improvement Centre
Oshawa. Ontario 05/2000 to 07/2005
Job Title: Q.C Inspector & On- Site Lead Hand
v Inspection of various automotive products as per GM and customer
v Compile day reports of parts being inspected, rejected and shipped, at the end of the shift
v Assist the supervisor (off-site), with instruction, organization of inspection team off site
Olsten Staffing Services
Oshawa, Ontario 07/1998 to 05/2000
Job Title: Q.A Customer Liaison - CTL
As a Quality/Production/Material liaison between customer and GM
v Requested and scheduled part requests as per GM and confirmed delivery
v Conducted immediate online /in house inspections
v Conducted daily reports and commodity count levels in all 3 plants
v Dealt with kitted as well as sequenced material such as radiators and kits for the BIW
Job Title: Q.A. Auditor- Lear Corporation (Ajax, Ontario)
v Conducted daily process audits
v Responsible for the distribution /collection of all GP12 paperwork
v Addressed any QA problems occurring on the line with the QA Supervisor
v Assisted in the instruction, supervision and set up of all on site supplier sorting
Job title: QA Inspector Level I & II – Lear Corporation (Whitby, Ontario)
vAssisted Pilot Supervisor with supervision of pilot team
vResponsible for the inspection of pilot materials leaving plant
vComplied daily shift reports for Lear Corp. And GM Canada
vSupervised scheduling of pilot seat to line
vTest and inspect the power capabilities of seats ( OFF-SITE)
Multi-Tube/Multi-Chair
Mississauga, Ontario 06/1998 to 07/1998
Job Title: Q.A. Co Coordinator
vWorked with programs...MS-Access, Excel and Word
v Responsible for the follow up and maintenance of all ISO/QS9001 documentation, including PPAP and Non –conformances
Olsten Staffing Services
Oshawa, Ontario 11/1997 to 06/1998
Job Title: Data Entry Clerk – TNT Overland Express
vResponsible for the inspection of JIT outbound materials as per company procedures
vRecording data generated and issuing daily shift reports ( re: materials shipped, contained, and non-conforming
Job Title: Quality Control Inspector Level II
vInspection and containment of products as per company instruction
Product Improvement Centre
Oshawa. Ontario 07/1997 to 11/1997
Title: Quality Control Inspector Level II
vResponsible for full inspection of JIT outgoing material
vComplied daily shift reports, recorded materials shipped and contained
vComplied inspection data, and reports for customer
vCustomer – Lear Corporation Whitby, Ontario
Education
WHIMIS 2005
Quality Assurance Technology 1997 to 1999
Productivity Improvement Centre – Durham College Management Centre
Whitby Ontario
Pharmacy Technician 1996 to 1997
Ontario Business College
Oshawa, Ontario
Chemical Engineering Technology 1990 to 1992
Durham College of Applied Arts and Technology
Oshawa, Ontario
General Chemistry 1989 to 1990
Trent University
Peterbourgh, Ontario
Dr. J Donevan Collegiate Institute 1983 to 1989
Oshawa, Ontario
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