Customer Service Secondary School

S.AHAMED

No.** Mariamman Koil Street, Email:******.*****@*****.***

Goripalayam, Email:******.***@*****.***

Madurai – 625 002 Mobile: 989-***-****, 787*******

OBJECTIVE

To serve the organization to the best of my ability and to contribute successfully to the overall development of the organization.

To work in a challenging, motivating and friendly environment.

JOB PROFILE

Name of the Organization : (Goodwill shipping agencies india), Chennai.

Designation : Team leader

Duration : Feb 2013 to July2014

The roles and Responsibilities

Management the team

Handling the team people and generate the report

Every day collect all details about team members maintained the database

Name of the Organization : Serco, (Intelenet Global Services Pvt Ltd), Chennai.

Designation : Senior Customer Service Executive – PRU Health. (PH)

Duration : Feb 2010 to 01 2013.

The roles and Responsibilities

Retrieving the customer information by logging into the Medical database of the company

Compiled Claim Information Request forms (CIR), Special reports of patients and performed analysis of the consumer’s name, Specialist, Address, Policy cover date and claim analysis

Generated MIS reports and tracking the duplicate invoices, and maintaining the end to end details about the claim

Scrutinized all the types of claim documents submitted by the customers to ensure its authenticity, and the same insured person.

As a team member, will complete day to day production volume and adhering the Average Processing Time

Skills:

Able to complete the cases with quality in given time with the help of AWD and associated tool.

Analyzing the errors and resolving the same using Process Supporting Tool.

Complete the business cases within SLA’s.

Strengths:

Consistently delivering the quality and productivity beyond the client expectation

Be resilience (Extend the Shift as per process requirement)

Process Platforms:

Environment : Citrix.

Platform : Windows2000.

Systems : AWD, Pappion, Encorr Letters.

3. FirstSource Solutions Pvt. Ltd March 2008 to Feb 2010

Worked as a customer service Executive in Airtel data processing

Receiving request form from the customers

Taking care of prepaid plan for the entire region.

Migrating the postpaid into prepaid plan as per the customer requirements.

Dealing with the BPC for the respective customer.

4. Vetri Software India Private Ltd June 2007 to March 2008

Worked as a Junior processor

Receiving images from the customers

Analyzing the documents and providing information to the customers

Sending requested information to the customers.

5. Sharp Tech Computers March 2005 to May 2007

Worked as a Project Programmer

Analyzing the projects which was given by the student

Preparing the college project works

Checking the projects whether the projects are related to the subject

Sending the final projects to the respective student.

ACADEMIC CEREDENTIALS

Master of Computer Science (2002 - 2004) at Madurai Kamaraj University college, Madurai.

Bachelor of Computer Science (2000 - 2002) at M.S.S Wakf Board College, Madurai

Higher Secondary Certificate (1997 - 1999) at Katie Wilcox Matriculation Higher Secondary School, Madurai.

Secondary School Leaving Certificate (1996-1997) at Nehru vidhyasalai Higher Secondary School, Madurai.

TECHNICAL SKILLS

Operating Systems : Windows XP, 2000

Web Development : HTML

Packages (Office Tools) : MS–Office 2003

PERSONAL PROFILE

Name : S.AHAMED

Father’s Name : S.Sultan Sikkandar

Date of Birth : 31/07/1981

Sex : Male

Languages Known : Tamil and English

Hobby and Interest : Watching TV, Reading Newspaper, Cooking and Music

I hereby declare that all the above furnished details are true to best of my knowledge.

Place: Madurai

Date: S.AHAMED

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