Microsoft Office Sql Server

San-Hwai Yeh (Sam Yeh)

***D Cherry Parke

Cherry Hill, NJ 08002

Home : 856-***-****

*******@*******.***

OBJECTIVE

Seeking a challenging position in the technology field to apply my experiences, knowledge and acquired skills in analyzing and resolving problems including designed and integrated network server systems running on Microsoft Windows platforms.

TECHNICAL EXPERTISE

Operating System Windows 7/8.1/XP/2003, DOS

Hardware IBM, HP, etc.

Software Microsoft Windows 7/8.1/2003/2000, SQL Server 2010/2008/2005,Microsoft Office 2003-2010 Apps, Citrix Metaframe, Business Apps.

Networking DNS, DHCP, WINS, TCP/IP

PROFESSIONAL EXPERIENCE

ACE Insurance, Philadelphia, PA

Desk Side Support, August, 2009 – February, 2015

Help ACE Insurance employees to fix all kind of software and hardware issues including imaging desktop or laptop with PXE boot, fixing Outlook mails crash issue, fixing Excel runtime error, fixing Excel macro issues, and fixing word Doc open issue, repairing Lan printing issue, fixing Symantec Apps upgrade issue, fixing Website access issue, fixing Windows image corruption and performing Windows recovery, fixing PGP encryption issue, Attachmate issue and fix, fixing Citrix issue, fixing Data corruption and recovery, fixing network connection, and fixing machine freezing issue, fixing machine slowness, fixing wireless wifi issue, fixing VPN connection, etc… through local hands on or remotely connection repairing. Many times I have solved issues that others can’t fix.

IBM Global Services, Marlton, NJ

Desk Side Support, 1998 – July, 2009

Performed packaging project for large brokerage firm. Custom in-house applications and Windows 2000 compatibility testing were among the challenges at this high profile engagement.

Configured workstation desktop including hardware/software compatibility testing, imaging, and deployment.

Technical Lead at major Investment Brokerage outsourcing project in the northeast. Responsibilities included construction of workstation imaging, server construction, and managing implementation teams for workstation migration. The project was completed on time with a high level of client satisfaction.

Provided technical application migration.

Updated BIOS and patches and upgraded software on a needed basis

Assisted in clustering Microsoft SQL Server 2000.

Performed Exchange 2003 implementation and support, Mail migrations were performed using Quest’s Wingra migration tool.

Work at various IBM customer sites such as Boeing, Cigna, Morgan Stanley, Merrill Lynch, American ReInsurance, Zurich, Covance, Johnson & Johnson, MDS Pharma Services, Minute Maid, QWEST Cyber Center, Lucent, Avaya, …

Technology Service Solutions

Network Support, 1996 – 1998

Maintained access controls to protect and limit access to LAN resources in accordance with security policies and procedures.

Managed application servers Microsoft SQL, Exchange and Internet Information Servers.

Developed daily backup procedures for all servers using Seagate’s BackupExec.

Performed periodic tuning and performance monitoring on the servers.

Assisted the Customer Support team in resolving remote TCP/IP configuration problems on client desktops.

Responsible for delivery of Local Area Networks to customers in education, real estate, health care and manufacturing industries.

Provided technical support including diagnosis and troubleshooting hardware and software problems.

Conducted training programs on word processing and spreadsheets.

EDUCATION/CERTIFICATIONS

Masters of Computer Science, Florida Institute of Technology, Florida

Microsoft Certified Systems Engineer (MCSE)

A+

Compensation: $40,000/annual or negotiable

References are available upon request.

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