Customer Service High School

Derek Sanders

**** ******* ******, *******, **, 76022

Phone: 817-***-**** Email: *****.*******@**.***

Professional Summary

Very outgoing professional with extensive experience in customer service and also possesses a solid understanding of how to supply high customer satisfaction. Has managerial experience and also excels in multi-tasking/high pressure situations. I pride myself on my customer service skills and my ability to resolve what could be difficult situations. Because of these skills acquired, I would be a great asset to your company.

Areas of Expertise

• Customer Service

• Customer Satisfaction

• Leadership abilities

• Communications

• Working in a fast-paced and high-pressure environment

• Punctuality

Work Experience

Marketing Rep/Fundraising Coordinator

-February 2015- May 2015

FanCloth- Grand Prairie, TX

-Coordinate and pitch fund raising campaigns to high school athletic organizations across the country. Market our products and services to coaches of the organization as to why they should fundraise through us and tell them the benefits of doing so.

Financial Rep. (Tax-Exempt Market)

-October 2014 to February 2015

Fidelity Investments- Westlake, TX

-Provide excellent customer service to individuals while also educating them on their companies retirement plans.

Assistant/General Manager

-August 2013 to October 2014

Planet Tan- Euless, TX

- Employee of the month, January 2014

- Always strive to provide excellent customer service to all of our members. Primary focuses include selling customers memberships while also up-selling new and returning customers on premium products and membership upgrades. Responsible for setting up outside marketing events with others companies in order to get more customers in our door with the goal of selling to them in mind. Other responsibilities include hiring and firing employees, meeting personal and store goals, receiving and placing orders.

Sales Associate

- July 2012 to July 2013

Buckle- Hurst, TX

- Emphasis solely on selling goods to customers while providing excellent customer service to every customer that came through the door. Goals included exceeding all personal sales objectives that were set by supervisor, while maintaining a balance of selling and customer service.

Front Desk Associate/Sales

- April 2012 to November 2012

24 Hour Fitness- Southlake, TX

- Provided excellent customer service to members while additionally selling products, training sessions and memberships to new and returning customers.

Education

Oklahoma Christian University, 2014

- Edmond, OK, U.S.

- Public Relations/Advertising

- 4 years completed

- Coordinating Officer for the Fraternity of Delta Gamma Sigma, Journalist for The Talon, the school’s weekly newspaper, American Marketing Association, Media Writing, Electronic Media, Reporting, Interviewing, Press Releases, News Alerts, Intramural Sports

Keller High School, 2009

Keller, TX, U.S.

High School Diploma

Fellowship of Christian Athletes, Student Council, Varsity Football, Leadership Training for Christ

Professional Affiliations

American Marketing Association (AMA), Leadership Training for Christ (LTC), Fellowship of Christian Athletes (FCA), Student Council, Coordinator of Fraternity of Delta Gamma Sigma and The Talon newspaper

Keywords

Outgoing, motivated, ambitious, quick learner, determined, goal-oriented, intelligent and organized.

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