Customer Service Sales

**** *. ******** **, *******, IL *****

773-***-****(CELL/PRIMARY) ********@***.***

Ashton Laurice Banks

OBJECTIVE

Seeking a challenging new management position focusing on team work and customer services.

WORK EXPERIENCE

Full-Time Sales Lead May 2015- Present

Temp Sales Lead (Holiday Role) Sept. 2014-April 2015

Offsite/Inventory Lead Sept 2015

Sales Associate March 2012- May 2013

Bath and Body Works Ford City Mall Chicago, IL

Current Store Manager: Breanne Vedron

Job Duties as Full-Time Sales Lead/Temp Sales Lead: Managing opening/closing routine, managing payroll, active role in scheduling process, leading sales floor, coaching and rewarding, participate in hiring process, replenishment of sales floor, managing meals and breaks, executing visual and brand standards

Job Duties as Associate & Offsite/Inventory Lead: Maintaining stock room inventory, managing shipment (outgoing and incoming). Restocking Sales floor daily, training new floor set associates. Making sure customers have an awesome experience. Greeting, assisting, problem solving, and register services.

Sales Associate/Customer Service May 2013-Sept. 2013

Bath and Body Works Hickey Point Mall Forsyth, IL

Store Manager (At that Time): Cindy

Job Description: Assisting customers in selecting body care or home fragrance products. Welcoming customers in person and via telephone. Managing products on sales floor as well as stock room. Maintaining cash register and active customer service.

Front Desk Relief/ Office Intern Summer 2007/ 2008- Fall 2009

Ada S. McKinley Community Services, Inc. Chicago, IL

Summer Intern Supervisor: Angela Nelson

Job Description: Assisting Front Desk Clerk: duties included photocopying, reception, maintaining past/current student files, maintaining database, faxing, etc

EDUCATION

Graduation December 2014 Chicago State University Chicago, IL

Major: Criminal Justice Bachelor’s Degree Program GPA 3.0

SKILLS

Customer Service (3 years), Administrative (Quality Assurance 2 years), All Microsoft Programs (since 2007), Security Training Certification (03/2009)

REFERENCES

Available Upon Request

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