Customer Service Microsoft Office

Latoya McLennon

**** ******* *** ****** ********** GA 30039(Cell) 347-***-**** (Email) **********@*****.***

SKILLS

Microsoft Office Word, Excel, Outlook, PowerPoint, First Aid & CPR, Medical Terminology, and Typing (60+Wpm).

EDUCATION

10/2014-Present Walden University MSW

Social Work

05/2011 St. John’s University B.S. Degree

Biology

06/2007 Big Apple Training Certificate

Phlebotomy/EKG

06/2000 St. Helena Commercial H.S Diploma

Business

EXPERIENCE

FEGS We Care Bronx, NY

Vocational Case Manager 11/11-03/15

Carried-out career assessments, identified vocational strengths, analyzed vocational and educational records and determined employability field for the candidate

Assisted with obtaining employment for clients on caseload

Maintained close relationships with internal departments to refine understanding of applicants’ employment needs and identified targeted job development efforts

Assisted clients with medical, mental, legal, and substance abuse barriers in order to provide referrals as needed

Received phone calls and responded to client inquires, referred client or directed client to the appropriate person

Performed routine clerical tasks: faxing, scanning, copying, mailing and filing

FEGS Bronx, NY

Residential Habilitation Assistant 12/07-11/11

Assisted the consumers with bathing, eating, dressing, and patient transfer

Notified Supervisor/nurse of any incidents and documented incident reports

Communicated detailed shift reports to oncoming staff for seamless transition between shifts

Transported clients to other services, medical appointments, outings and other events as needed

Documented client activities, care, services, medication, vital signs, and other occurrences throughout shifts

Completed all daily care activities such as education support, cooking, cleaning, shopping and laundry

Lord & Taylor Scarsdale, NY

Sales Associate 11/06-12/07

Operated cash register

Assisted the customers with finding their merchandise

Provided customer service and resolved customers complaints on as-needed basis

Provided assistance with other sales department as needed

Developed ability to work in a fast-paced atmosphere

Offered products and services to all customers

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