Customer Service Management

Objective

Motivated supervisor with * years experience in the Air Transportation industry, Exceptional skills in customer service, in-charge of the training of all new personnel who come to the flight and make sure they stay current. Inspect all Cargo leaving out on all Air Mobility Command Aircraft and Contracted Aircraft to make sure it is air worthy.

Experience

United States Air Force Apr 2006- July 2014

Performs and manages air transportation activities. Plans, schedules and processes eligible passengers and cargo for air movement.

Loads and unloads passengers, cargo, and baggage moved on military and commercial-contract aircraft.

Operates forklifts and aircraft loading equipment,

In charge of the training program for new Personnel when they first arrive to The Flight. Make Sure That everyone in the flight is properly trained and stays current on all training.

Loadplan and Joint Inspector qualified. To make sure all cargo meets Air Force standards for shipping on military aircraft.

Education

Joint Airlift Inspector Course April 2012

Inspect all cargo to make sure it is air worthy in concordance with Air Force Regulations.

Hazmat Inspectors Course February 2012

Inspection of hazardous material shipments and accompanying documentation prior to acceptance into the military airlift system.

Airmen Leadership School Oct 2010

Leadership and Management (LMM 1101): Role and responsibilities of airmen; theories, techniques, and practical Application of leadership/followership; supervision; management; stress management; problem solving; concepts of human behavior; standards of discipline; effective counseling techniques; evaluation of enlisted personnel; and current social issues.

Managerial Communications (LMM 1102): Principles of oral/written communications for airmen, theories/concepts of communications, factors influencing communication process, speaking techniques including oral Presentations, and principles of effective writing.

Introduction to Total Quality Management (LMM 1104): Introduction to the total quality approach to management. Includes the quality Air Force commitment; seven-step continuous improvement process; quality environment, tools, metrics, roles and responsibilities; and effective team-building concepts

Alamogordo High School/New Mexico 1999-Grad 2003

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