Human Resources Office

Nancy Ng

• Email: *******@*****.***

PROFESSIONAL SUMMARY

Results-focused, dependable professional with over 14 years of experience in providing effective and comprehensive support to executive and director daily tasks. Proficient in web maintenance, digital and print design, and supervisory and project management skills. Knowledge of MS Office 2012, Outlook, Publisher, Adobe Design C5, Acrobat Pro9, CMS Platform, and Sage 5. Operate copy, fax, mail machine and ten-key pad. Detail-oriented, highly organized, works well under pressure of deadlines, and able to work independently or as part of a team.

EXPERIENCE

JP Morgan Chase, Chicago, Illinois

2/14 to Present

Remittance Processor Lockbox

Extracted checks and remittances from envelopes, verifying checks amounts, specific customer instructions and preparing batches. Cross training using OPEX 7200 extracting checks. Operate network computer and software to process transactions.

Graphic Artist for print/digital – Freelance

7/12 to Present

Some of the Past Project

Mental Health Association of Greater Chicago (MHAGC) - Branding 2tough2bully 5K Fun Run & Walk Campaign.

Responsible design and not limited to: 2tough2bully logo, flyer, postcard, e-blast flyer, stationary, preparing print or online ads for website, social media and print media. Course syllabus and instructions for the day of, forms for volunteers or runners check in. Look over press releases and other documents for branding look.

Bird’s Nest Bar and The Swing Crew hosts Summer Fundraiser Concert to benefit Cancer Patients in Belize.

Responsible design and not limited to: Flyer, postcard, e-blast flyer, and bumper stickers.

Custom special birthday invitation

Tomato Blast – Custom sticker with tag line

National Headache Foundation (NHF), Non-Profit Organization, Chicago, Illinois

4/09 to 7/12 - Senior Web Administrator/Projects Coordinator

Improved processes resulting in cost savings by moving web design, support, administrative, and e-Newsletter responsibilities in-house.

Led an overhaul of the NHF brand by re-designing website, brochures, signage, postcards, flyers, and annual benefit invitations.

Ensured graphics, logos, illustrations, and electronic communications adhered to NHF’s branding policy and quality standards.

Worked closely with external vendors on website design, functionality, and issue resolution as well as the creation of a monthly e-Newsletter (NHF News to Know) layout, quarterly print newsletter(NHF HeadLines) layout and e-Blasted to members and subscribers.

Managed and coordinated monthly regional conferences and Annual Fundraising Benefit, which involved designing, preparing, and arranging for printing of brochures, postcards, flyers, signage, and invitation packages. Posted events on website and in e-Blasts. Ordered all supplies for same and shipped materials.

Monitored incoming e-mails to result any questions, and acted as a subject matter expert in working with members who experienced difficulties with NHF website.

Evaluated and provided recommendations for purchase of major office equipment (photocopier, postage machine, fax machine, and printers) which lead to cost savings by usage maximization.

4/97 to 4/09 - Office Support/ Project Coordinator, NHF

Coordinated annual fundraising benefit from offsite preparation to onsite management.

Managed workflow of large-scale projects with 2 staff members, volunteers, and temporary worker.

Researched and provided recommendations on cost-saving shipping methods to meet deadlines for professional meetings held nationwide.

Designed posters, signs, cards, flyers, and syllabus covers for various meetings and posted on website; ensured that all printed materials were updated with current information.

Provided administrative and general office support for Executive Director and staff.

Responsible for ordering and maintaining adequate supplies of printed materials for various projects throughout the year. Negotiated/obtained price quotes to maximize cost savings. Coordinated with vendors to assure print projects were done in a timely manner.

Responsible for on-site and off-site inventory storage. Arranged for delivery of large shipments and maintained adequate inventories for special shipments and projects.

Responsible for subscriptions, professional memberships and saleable items. Mailed out monthly renewal notices and thank you letters to subscribers and professional members.

EDUCATION

Oakton Community College, Skokie, Illinois - Website Support and Maintenance Certificate and Advanced Web Site Development Certificate

Harry S. Truman College, Chicago, Illinois - Associate of Arts in Data Processing

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