Manager Customer Service
Resume:
CV Minesh S Soni
Looking forward for senior level position, preferably in Service Industry
Synopsis
Competent, diligent & detail-oriented, with an excellent and rewarding career of over 19 years in the NBFC & Banking Sector. Extensive experience in Operations, Financial Products, Marketing & Relationship Management., etc.
Strong experience in handling Banking Operations including Cash, Clearing,, NRI Desk, Teller Authorisation, CASA, Sales & Corporate reporting. Commodity Business Funding, Microfinance
Skilled in managing financial services concluding banking principles, statutory regulations & Compliance.
Achievement oriented with strong Relationship Building Ability, Profit & Sales Orientation
Currently associated with ICICI BANK Ltd, Padra (Baroda),as Cluster Branch Manager
Completed B. Com from M S University Baroda in 1993
Competencies
Customer focus Result Orientation Effective Comunication
Relationship Management Business Acumen Innovative
Process Orientation People Development Decision Making
Team Work
Occupation Outline
Since June’ 15 Hitech Frozen Facilities P Ltd., Kadodara as Sr Marketing Manager
Joined Hitech Frozen Facilities P Ltd as Sr Marketing Manager
Principle Accountabilities
To acquire new corporate clients,
Interact regularly with the clients to ensure a committed and partnership based relationship.
Responsible for Inventory management and to play a key role in optimizing order to cash cycle
Reporting MIS statements, Inventory reports, space utilization report, ageing, etc.
Safety- Develop and ensure safety guidelines are followed as per norms
Apr’ 14 to June 15 ICICI Bank Ltd., Padra as Chief Manager 1
Worked with ICICI Bank Ltd, as Chief Manager 1, from April 2014, to June 1 2015, at Padra Cluster
Objective : Execute and monitor overall administration and efficient daily operations of a cluster of 8 branches with primary responsibility of a CBM branch; including operations, lending, product sales, customer service, security and safety in accordance with the bank's objectives
Principal accountabilities
Achievement of incremental number and value targets for Liabilities (CA, SA, FD,); Assets (Farm Finance, Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)
Prepare and monitor Sales plan for the cluster
Build a healthy asset and liability book – GL Growth
Increase market share
Sales Planning - at the assigned frequency for CBM branch and at least weekly for non CBM branches in the cluster:
Prepare and review monthly activity calendar of the cluster branches.
MOM review of AOP progress for asset, liability and fee business for self and other BMs in the cluster
Ensure operations, risk control and process adherence at the cluster branches
June ’ 07- April’ 14 Development Credit Bank Ltd, Kadodara as AVP
April 2011 onwards Cluster Manager, (got promotion as AVP in april 2012) looking after 6 Rural Br,
April 2010 to March 2011 Sr Manager (Br Manager Dediapada Br)
June 2007 to March 2010 Manager (Br Manager Dediapada Br)
Principal Accountabilities:-
Managing staff for sales and Operation of 6 branches within the cluster.
Handling of Audit & Compliance issues
Marketing of third party products.
Ensuring that the financials of the branch are under control and the branch adheres to
the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times.
Responsible for dealing with external and internal auditors and inspections
and compliance
Supervising Key Areas including br sales target, Marketing, Business Channel Development,
Team Development, Cost Management, Revenue Generation
Monitoring the Cluster sales targets, conceptualizing & implementing
competent strategies in coordination with the branches and the Sales team with a view
to penetrate new accounts and expand existing ones for a wide range of financial
products & services
Apart from br also looking after commodity business funding at mandvi, initially we started commodity funding from mandvi br, and later on opened kadodara br, from where we did commodity business, total business was more then 15 crore, apart from this I have also done green house case from our netrang and mandvi br, and kadodara br, also did Green House business in netrang and mandvi br,
Nov ’ 06- June’ 07 AXIS Bank Ltd, Rajpipla as Deputy Branch Manager
Objective :-Responsible for daily operations and customer service standards of a full service branch office covering all aspects viz branch operations, lending, customer service, security and safety in accordance with the Bank's guidelines.
Principal Accountabilities:-
Conducted all fortnightly/monthly reviews as prescribed by Retail Ops Manual.
Ensure maximum no of staff are AMFI/IRDA certified
Ensure capturing of leads generated by employees in system and tracking for closure
Weed out non-profitable accounts
Lead Generation by employees across liability, asset and fee products
Review number and quality of leads generated on a weekly basis jointly with BM
Try and retain all accounts coming for closures
Handle all FD maturity / premature withdrawal requests and try to retain the customers
Ensure proactive calling on FD maturity data
ATM Custodian
Handling Clearing of The Branch
Aug ’ 01- November’ 06 HDFC Bank Ltd, Bharuch as Deputy Branch Manager
Sept 2006 - Nov 2006 Deputy Manager (Bharuch Br)
April 2004-August 2006 Asst Manager (Ankleshwar & Bharuch Br)
Aug 2001 – March 2004 Executive (Navsari, Valsad & Ankleshwar Br)
Objective :-Joined HDFC Bank as an Executive and got promotion as Asst Manager, had worked in different branches ie Navsari, Valsad, Ankleshwa and Bharuch. In bharuch as a Back up BM, Execute and monitor overall administration and efficient daily operations of a full service branch office; including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives.
Principal Accountabilities :-
Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)
Build a healthy asset and liability book – GL Growth
To gain customer confidence to manage his / her complete financial portfolio.
Managing and monitoring performance of all the sales resources and attrition control of customers
Recording & resolving complaints as per the specified process within the stipulated TAT
Promoting all direct banking channels and ensuring that the customer is utilizing the same.
Strict adherence to Sales/operation process within compliance.
To supervise GL & Suspense transactions, Retail Operation activity i.e. Teller desk as well Personnel Banker desk.
Ensured effective ATM (both branch and Offsite) Management (which includes EOD process of the branch ATM and checking the reports of the Off-site ATM’s)
Conducted all fortnightly/monthly reviews as prescribed by Retail Ops Manual.
July’ 2000 - August’ 01 Centurion Bank Ltd, Vapi as Officer Marketing
June’ 1998 - June’ 2000 Kinetic Fincap Ltd, Vapi as Officer Marketing
Officer, Marketing, Vapi/ Valsad/ Daman/ Silvassa/ Bilimora
March’ 1996 - June’ 1998 Calsita Futuristic Services Ltd, Barida as Relationship Executive
(DSA for Citi Bank Credit Card & Car Finance)
May’ 1995 - Feb’ 1996 Mobin Marketing P Ltd, Barida as Executive
(DSA for Citi Bank Credit Card)
Academic
Degree
University
Year Of Pass
B.Com
M S University Of Baroda
1993
P G Diploma in Marketing & Sales Management
Bhavan’s Rajendra Prasad Institute of Communication & Management, Bombay
1994
Personal Dossier
Name
Minesh Shantilal Soni
Address
Dholikui Bajwada, Opp Dholeshwar Mahadev, Baroda 390001
DOB
11th August 1972
Email add
******.****@*****.***
Mb No
Marital Status
Married
Language Known
English, Hindi, Gujarati
Pass Port No
F9438422 Expiry Date :-20th August 2016
Driving LIcence No
GJ 22 / 9558 /08
Minesh S Soni
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