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Customer Service Manager

Location:
Loves Park, IL
Posted:
October 30, 2015

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Resume:

Resume for Teresa Colvin

**** ******* **.

Rockford, IL 61109

815-***-****

Objective

Seeking a position where my experience, skills and education will be of service

Experience

*/**-******* Peak Medical Home Care Services, Inc., Rockford, IL

Marketing Home Care Coordinator/Home Health Aide

Open office in Freeport, IL

Hire staff and assess patients

Manage schedule

Provide home care to patients

6/11-10/11 Rockford Nursing and Rehab, Rockford, IL

Activities/Social Services Director

Hire, discipline, promote, terminate staff

Prepare activity calendars

Assess residents’ needs, behaviors, interests

Provide family support

Meet all state and federal regulations

10/10-5/11 Lutheran Social Services of Illinois, Des Plaines, IL

Project Director of Intouch Home Care Services

Startup non-medical home care agency

Hire, train, supervise staff

Market to northern Cook county

Audit Rockford office

Provide pre-service and ongoing in-service training

Assess home care client’s needs

Develop care plans

Provide input to Director of Marketing, Business Manager and other key players for program development and budgeting

Learn governing regulations and implement in accordance with agency standards

12/2009-6/2010 The Atrium Assisted Living, Rockford, IL

Executive Director

Manage the overall daily operations of the community to ensure high quality service to meet residents’ satisfaction. Maintain positive working relationships with all residents, their families and staff members

Census Development

All fiscal responsibilities

Ensure quality care and customer service to residents

Maintain budget showing a profit and set goals

Market and network

Participate in care conferences

Provide weekly reports

Attend all staff and corporate meetings

Oversee plant operations

Oversee all hiring, promotions, disciplinary actions and terminations

Supervise, direct and motivate all department heads

9/2001-12/2010 Northwestern IL Area Agency on Aging Rockford, IL

Caregiver Specialist

Plan, develop and coordinate caregiver training opportunities

Review and approve grant request in a nine county region

Advocate on the behalf of caregivers and older adults on both an individual and system-wide basis

Provide technical assistance to agency funded grantees. Review and approve all requests for NIAAA funded caregiver respite and support services

Provide assistance with all fiscal responsibilities

Provide annual, semi-annual agency report requirements related to caregiver activities

Provide information and assistance counseling to caregivers and facilitate monthly caregiver support groups

Assist in the development of nine county area plan for the Illinois Department on Aging.

Negotiate respite agreements with adult day care, home care, nursing home and hospital facilities. (Currently successfully negotiated over 50 agreements)

Provide public speaking and other promotional and marketing functions including written communications such as brochures, press releases and PSAs.

Education

Graduated 1999 Concordia University of Wisconsin Madison, WI

B.A., Health Care Administration

Graduated summa cum laude.

(Attended Rock Valley College, received 62 undergraduate credits)

Licensed and Certified Pharmacy Technician

Certified Activity Director

Certified Nursing Assistant

Certified Case Manager

Professional Affiliations

Past chairman of ADMIT (Admissions and Discharge Marketing Ideas Together)

References and supporting documentation available upon request



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