Executive Summary

Highly effective business professional with over 15 years of experience in the medical industry. I am confident, adaptive person seeking a high-energy position in the Customer Service and or Management with a dynamic and challenging environment. Extensive business and experience has equipped me with a powerful array of customer care and leadership skills ready to bring to your company. Mindful of deadlines and excellent skills for multi-tasking, my professional, detail oriented work provides optimal results to clientele and internal management departments such as, but not limited to customer care and provider relations. My unwavering commitment to the customer and professionalism can be of great addition to your team.

SUMMARY OF SKILLS

Bilingual and fluent in Spanish & English

Well versed and trained in the following: Infection Control, HIPPA, OSHA Compliant Procedures, Dental X-Rays and CPR

Selling skills-consultative and strategic

Negotiation, communications/interpersonal, both written and verbal

Data Entry, record management

Ability to drive customer focused problem resolution and influence, defuse and resolve with diplomacy.

Leadership skills - providing feedback, inspiring confidence/respect/enthusiasm in others, and fostering individual team growth

Stimulating and motivating change, support innovation in others to manage change effectively.

Proficient in the following computer applications: Microsoft business applications, Dentrix and EasyDent.

Surgical assistant for dental implants, biopsy’s, periodontal surgery, bone graft, dental cleanings & x-rays

Impression, Periodontal Dressing, Handpiece Care, Temporary Sedative Restoration, Mouth Mirror Inspection

Inventory of dental and office supplies.

Doctor pre-op and post-op reports.

Treatment presentation

Financial treatment coordinator

Preparation and sterilization of dental instruments.

Responsible for the spore testing

Electronic dental claims, posting payments

Accounts payable & receivables

Customer satisfaction survey

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

PROFESSIONAL EXPERIENCE

Dr. Brennan Hughes, D.M.D. July 2008 – October 2014

Montebello, California

Inbound Call Representative

Responsibilities included:

Billing of dental insurance

Verification of insurance coverage

Customer service

Dr. Farshid Ariz, D.M.D. September 1997 – July 2008

Brentwood, California

Office Manager / Chairside Assistant

Responsibilities included:

Effectively coordinated marketing of dental office

Educated and networked with local dental offices on the core capabilities of the specialized dental treatments offered

Chairside assistance

X-Ray

Billing of dental insurance

Verification of insurance coverage

Dr. Gene Shapiro, D.D.S. September 1996 – September 1997

Glendale, California

Receptionist

Responsibilities included:

Patient fact gathering and insurance verification

Structuring of follow up visits to ensure completion of dental treatments

Customer Service

Education and Certifications

Montebello High School

General Education

June 1993

Current CPR Certified

Dental X-Rays Technician

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