Director Application Development and Systems

MICHAEL DUNBAR

New York, NY 917-***-**** **********@*****.***

Software Development and Information Technology Leader

Dynamic, results-focused team leader with over 15 years’ experience in technology, software development, and project management, producing and delivering successful outcomes and transformational change.

Qualifications and Expertise

Team Building, Management and Mentoring

Web (MVC/ASP) and Mobile (Xamarin) Development

SDLC Lifecycles (Agile, Waterfall)

Client-Server Applications

Project Management

Software Procurement

Infrastructure and Architecture Design

Business/Customer Transformation

Vendor Management

Analysis and Business Requirements

Data and 3rd Party Integrations including SaaS

Delivery and Change Management

Technology and Tools

C#/VB .Net

Visual Studio 2013

SharePoint

SQL 2014

CRM: Salesforce/

Microsoft Dynamics (Cloud based)

Jira

Umbraco CMS

GitHub

MS Project

Clarity/

Innotas

FACETS

MHS (DB2)

Data Warehousing

SAP Business Objects

SSO/SAML2

SOA: WCF

WEBAPI

SharePoint 2013

SSRS

Office 365

Experience

Health Republic Insurance of New York

New York, NY

April 2014 – Present

Director, Application Development & Systems Programming

Key Projects: External & Internal Websites, SharePoint, CRM Salesforce, CRM Microsoft Dynamics, Broker Portal, Member Portal, Web Infrastructure, Xamarin Mobile Development, Technical Support Processes, CSR Support Applications, Exact Target mass communication solution, Umbraco CMS, SSO.

Key IT Leadership Role Supporting Executive Management, Operational teams and Customers in a competitive 200k plus member led start-up NY QHP Health Plan.

Provided Customer Centric IT web-based and real-time data solutions for transforming the operational business to automate and optimize team productivity.

Successfully Implemented IT Application & Web Development Strategies and Processes gaining immediate efficiency and million plus ROI.

Design enterprise technology solutions to support major functions and initiatives of operational business areas with a team of six (6) .NET software developers.

Established multi-platform mobile development strategy with Xamarin resulting in a reduction of specialized resource costs.

Enhance provider, member and broker health plan experiences with web integration solutions to provide real-time data and information, including claims, eligibility and pharmacy.

Developed custom Microsoft SharePoint environment for extranet and intranet along with supporting processes, enabling efficient cross-functional information sharing.

Streamline and improve upon customer service and lead generation processes through regular development, maintenance and support of CRM systems: Salesforce, Microsoft Dynamics.

Gather and analyze business requirements to identify and understand complex business problems and processes. Translate business needs and processes into long-term scalable software web/application solutions.

Met goals and deadlines by prioritizing and focusing development resources and planning to support and empower organizational projects and initiatives.

Implement policies and procedures to provide accurate, complete, dependable, and auditable processes for health insurance software development and member facing website.

Manage vendor technology integration and relationships with Healthx, US Script, MagnaCare, StatDoctors/Teledoc, and Morneau Shepell to enhance customer support and web experience.

Negotiate contracts with technology vendors to implement cost effective technology solutions for the organization, including infrastructure, web, software tools, salesforce, and Microsoft Dynamics CRM platforms.

Contribute, monitor, and adhere to annual budgets to keep administrative costs down.

Affinity Health Plan

Bronx, NY

January 2013 - April 2014

Solution Architect / Lead Systems Analyst / Technical Lead

Key Projects: QHP, ICD10, Provider Portal, Coordination of Benefits (COB), Claims Systems (FACETS), .NET, cross-functional SharePoint integration

Project based team management and technical advisor of on/off-site resources, consultants, and external vendors, reporting to the AVP of Operations Support Group.

Implemented large scale Enterprise initiatives to ensure delivery of high performing, cost-conscious solutions.

Work closely with the development team to deliver .net based web and client applications.

Streamlined cross-functional work efforts and productivity through SharePoint integrations.

Collaborated with PMO and provide technical guidance and operational support on IT initiatives and organizational projects.

Facilitated requirement gathering and documentation with detailed functional and technical design specifications.

Maintained technical project plans to ensure tasks were delivered on budget and within expected time-frames.

Ensured communication throughout the lifecycle of projects between OSG, PMO, business areas and all levels of executive management.

Advised technology teams of Business Analysts, Developers, and QA, to handle technical concerns and operational support to ensure projects were successfully executed.

Developed post-project implementation IT/OSG support processes.

Followed SDLC standards and practices; change management and QA procedures.

Health Plus-Amerigroup

Brooklyn, NY

May 2008 – January 2013

Manager, Application Development and Support

Key Projects: Facilitated Enrollment Application, CRM Development and Support, QC/QA Process, IT Development Standards, IT Policy and Procedure, Business Process Improvement, Business Intelligence and Reporting, Claims Systems (FACETS), Medicare EOB, HRA Edits project and support.

Designed client/web based software, with a team of 3 .Net developers and 4 Business Intelligence developers, reporting to the Director of Application Development.

Managed project discovery, workflow, strategy, solutions, business process improvement (BPI), and support to operational and administrative departments/teams. Advised development team on in-house built software, database, and external software designs (CRM) and deployment procedures for on-going maintenance, enhancements and upgrades.

Developed software development standards, policies and procedures, Quality Control, software and data driven test plans and design best practices.

Successfully Implemented SAP BusinessObjects as the enterprise-wide reporting system, providing significant productivity gains to information, analytics and data sharing, across the organization.

Planned upgrades, performed administration and deployments of BusinessObjects platform.

Led business development workflow, technical planning, and all development efforts on key operational initiatives: customized CRM, facilitated enroller electronic application (FEEA), and HRA edits system.

Healthfirst Management Services, LLC

New York, NY

September 2000 – May 2008

Manager, Software Development

Senior Programmer/Analyst

Programmer/Analyst

Key Projects: Enrollment Process Improvement Projects, CRM Development and Support, Client/Server Applications, HPN Provider Network, CHP Billing, Member Letters and Cards, Upgrade from VB6 to .NET Development Platform, HealthPartners Philadelphia, Family Health Plus, Healthfirst New Jersey, Metcare Florida

Designed client/web based software, with a team of 6 .Net developers, reporting to the Vice President of Software Development.

Managed development team projects and project plans for all software development projects.

Provided direction, solutions and support to all Healthfirst operational and administrative departments.

Participated in Presidents Advisory Council resulting in numerous work quality of life improvements for all employees at Healthfirst.

Education

Kent State University

Kent, OH

September 1997 – December 1999

B.A. Business Administration Management – Cum Laude

Major: Computer Information Systems;

oMinor: Business Management

Delta Sigma Pi Business fraternity

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